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Charge 2 not syncing

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‎05-09-2019 07:38 - last edited on ‎05-10-2019 15:17 by Fitbit Moderator

‎05-09-2019 07:38 - last edited on ‎05-10-2019 15:17 by Fitbit Moderator

Who else Fitbit not syncing???

First It was always telling us to sync our Fitbit which was so annoying!! Now my Charge2

is not syncing my steps it takes like 10 times for it to re-sync.....yikes!!! I know I am putting my steps in but not showing once synced!!

 

Moderator edit: updated subject for clarity

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‎05-10-2019 15:10

‎05-10-2019 15:10

Hi @Lorried, it's great to see you around.

 

Thanks for letting me know about your Charge 2 behavior, as well for your feedback about this situation. There are some factors that may prevent your device from syncing. If you've not done so, I'd suggest to try the following steps:

 

1. Remove your device from the Bluetooth settings.

2. Turn off the Bluetooth from any device nearby, including your phone.

3. Reboot your phone and restart your Charge 2.

4. Turn on the Bluetooth only in your phone.

5. Open the Fitbit app and try syncing one more time.

 

Once your device has synced, in the Fitbit app tap on the Charge 2 device and then on notifications to pair it via Bluetooth.

 

Keep me posted.

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