Charge 2 not syncing.

[jocootan]

 I and my daughter have had the Charge2 for 6 months. With the last update we are unable to connect to the tracker to Sync our data. I have deleted and downloaded the app from the ap store. The iPhone can not find the tracker and the AP will not update. I just spent 60 minutes on the computer with tech support trying to address the issue and I was told they are aware of the problem and they are working on it.  It was mentioned that I could use the tracker on an Android perhaps ...Not sure buying a new phone is the best solution. They say they are working on it , meanwhile I have nothing more than a device that measures steps, tells time and gives me my heart rate.  

Moderator Edit: Clarified Subject + Format.

[Redsteve]

I have a similar problem. My fitbit Charge 2 is now 6 months old and it will connect with my iphone 7 but stops syncing after 2 days. If I delete the app and re-load, it works again for a couple of days then won't sync. Very annoying.

[MarcoGFitbit]

Hello @jocootan, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you around too @Redsteve. 

Thanks for bringing this to my attention. I appreciate the troubleshooting steps you have already tried in hopes to resolve this issue. At this moment I would like to suggest you the following:

• Make sure you have a strong WiFi signal while syncing.
• Make sure there are no other Bluetooth devices around that might interfere with the syncing process.
• Restart your Charge 2 and your phone, then try to sync again. 

If your tracker is still not syncing, my best recommendation would be setting up your tracker as a new device to reset the connection between the Charge 2 and your phone. Don't worry, none of the information already stored in your account will be deleted. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop up asks you to Pair your tracker with your phone, tap on PAIR and continue. 

I hope this can be helpful, give it a try and let me know the outcome, I'll be happy to continue assisting you. 

[jocootan]

I have tried all those steps . I have also tried to find my Fitbit Charge in an android device . It seems that the devices I own can not connect to the tracker .

[MarcoGFitbit]

Hello @jocootan, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[Redsteve]

Syncing begins if I power off my iphone 7 and then turn it on again. I have to do this each morning unfortunately.
Regards
Steve

Sent from my iPhone

[MarcoGFitbit]

Hello @Redsteve, I hope you're having a great day, thanks for taking the time to reply. 

Thanks for letting me know the steps  you have tried in order to try to resolve this issue. To prevent you from restarting your phone every time you want to sync your tracker, please try the following:

• Turn off Bluetooth from your phone settings, open the Fitbit app and turn on Bluetooth once again.
• Enable All-day Sync by going to Account > Your tracker. All-day Sync will be listed here.

I hope this can be helpful, give it a try and let me know the outcome.

[Redsteve]

Thanks for the help. Will give it a try.
Regards
Steve

Sent from my iPhone