Charge 2 stopped syncing

[RedEng]

My Charge 2 suddenly stopped synching properly. It syncs the steps, but not heart rate, etc. It says Failed To Sync. This happens on both my iPad and my iPhone. I’ve reinstalled the app, I’ve completely restarted both devices, I’ve reset the Fitbit itself. There problem continues. My devices can’t detect the Fitbit under Bluetooth. What do I do next?

Moderator edit: subject for clarity

[Andrea290980]

Me too! Won’t sync mine or my daughters, which is linked as the family account 

[mickietucs]

Posting so Fitbit techs see it's affecting many of us. My charge 2 will not sync Active Min, etc. I've reset the device, deleted and reinstalled the app, turned Blue Tooth off/on. Sure hope they get a fix soon!

[Andrea290980]

Hi, Me too, I’ve turned off blue tooth, my phone, updated app, deleted and reinstalled app... run out of ideas 😬😬


Sent from Yahoo Mail for iPhone

[RedEng]

I installed the app on my old Android phone and it won’t sync to that either:(

[Andrea290980]

Hi- I’ve deleted the app and reinstalled, turned phone on and off twice and updated both app and phone... don’t know what else to do 😬😬


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[Jvonfalgout]

Same iss he with mine I deleted it altogether and switched devices it worked for 2 weeks and now won’t sync again. I’ve deleted and redownloaded the app and no luck

[CLWR]

The same is happening with my Charge 2 and my husband’s Blaze on 2 different phones. I think they’re having a problem on the Fitbit server side.

[LiliyaFitbit]

Hello all, thank you for your participation in the forums and reporting the syncing issue you're experiencing with your devices.

I appreciate the time that each of you took to share the details of the syncing issue, the troubleshooting done and your experience. Thank you for the efforts to resolve this, I understand that this can be very frustrating and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

I would like to advise that our team is currently working to resolve this issue and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. 

Meanwhile, please try these steps:

1. Go into your phone's Bluetooth menu
2. Tap on the icon next to your Fitbit device
3. Press Forget this device
4. Re-open the Fitbit app and re-bond your device 

You can confirm the complete troubleshooting instructions in this help article: Why won't my Fitbit device sync?

I'll be around if you have any questions. 

[CLWR]

Did that long ago. I just waited for your server problems to resolve and after a few hours I was able to sync both my device and my husband’s. Still waiting for you to resolve the issues with the latest iOS so I can update my phone though!

The Fitbit is mostly syncing since that day...but had a day last week where it was only partially correct. It synced total steps correctly (I think), and correctly recognized a 1+ hour walk that I had done during the day....but showed zero steps per 15-minute increment AND no heart rate until quite late in the day, including during the walk that was recognized by the Fitbit and not a manual add. Calories were very also off that day, probably because of the heart rate not syncing correctly. Since it auto-recognized the exercise and the total steps I didn’t worry about the per zero 15-minute step count all day but it was very weird!

Sent from my iPhone

[CLWR]

I actually did not further trouble shooting and after a couple hours both of them worked, so I believe it was a Fitbit server issue.

i had another odd sync issue last week. The total step count translated from the device to the phone correctly but the 15-minute step histogram showed no steps all day until quite late. Interestingly, it did auto-recognize a walk I did during that time...although it showed no steps during the hour+ walk. The calorie histogram was also problematic during that same period, as it shows a sleeping-level if calories burned almost all day.  The total daily calorie burn is also impossibly low. Resyncing didn’t resolve either issue, and it hasn’t recurred (that I’ve noticed).

i do plan to update my iOS this weekend, so hopefully the issues Fitbit  had there have been resolved, as I note the banner message was removed.

[Paulgeorgejohns]

My mother's charge 2 is only partially syncing the steps and I note that it's wiped out half her daily step history!  Very strange as everything else is syncing eg sleep.  I've tried every trick of resetting bluetooth, deleting and reinstalling the app, deleting the charge 2 from her account and reinstalling, fully charging the charge 2 but nothing seems to work.  I'm wondering if the charge 2 is broken and I need to get her a new one.  Worst of all it's really demotivating her to step and that's the reason I bought it!!!  Any more thoughts before I bin it and start over?