Alta HR won't sync with iPhone 12 Pro Max

[DocTeree]

I love the way the app worked with my iPhone 8 and with my iPad Pro, but no matter how many of the tips and tricks I try, my Fitbit Alta HR will not sync to my iPhone 12 Pro Max.

Moderator edit: subject for clarity 

[DocTeree]

After trying al of the recommendations for 2 hours to get my Fitbit Alta HR to sync with my iPhone 12 Pro Max, it finally synced one minute after I posted my issue. 

[Casarmento]

What did you try and what solved your issue? Thanks.

[LiliyaFitbit]

Welcome to the Fitbit Community, @DocTeree @Casarmento.

@DocTeree I appreciate your participation in the Forums and sharing the difficulty you experienced with syncing your Alta HR to your iPhone 12 Pro Max. It's possible to come across some issues along the way since the phone is not a supported device for the Fitbit app at this moment. I appreciate your understanding while we work to improve your experience. I am glad to hear you were able to sync your tracker, thank you for your time and efforts.

@Casarmento Thank you for joining the thread. If your tracker is not syncing, I recommend doing the following:

1. In the Fitbit app tap the Today tab, and tap your profile picture.
2. If you don't see any device paired, tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

You can find the complete troubleshooting instructions at Why can't I set up my Fitbit device?

Let me know how it goes. 

[Casarmento]

Still not working! I have followed all the instructions multiple times. Sad! Any other idea? When will support become available?

[Spikes]

Yes the iPhone 12 Pro Max is still not supported in the app yet it will be also it depends on the Bluetooth I’m not sure what is on that Fitbit or on that phone

[LiliyaFitbit]

Thank you for your reply, @Casarmento. It's nice to see you again in our Community Forums, @Spikes.

@Casarmento I totally understand how you are feeling and appreciate your troubleshooting efforts. I would like to confirm if you were able to pair your tracker and sync it? I will be glad to assist you further. 

@Spikes I appreciate your participation in the Forums and your input. 

Looking forward to hearing back from you.

[Spikes]

I mean I try to help 

[LiliyaFitbit]

Thank you for your reply, @Spikes.

I appreciate your efforts to help other users and encourage you to keep visiting the forums. Let me also invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

Have a great day!

[Theknittykat]

What did you do to get it to work. I’ve been at it for a few days and cannot figure it out. Let me know what tips/tricks you did. Thank you. 

[Theknittykat]

Mine is syncing, but I’m not getting notifications I used to get, phone call alerts, text message alerts, or calendar alerts. Why?

[Casarmento]

I had to retire my Fitbit. It is still not working with iPhone 12 max.

[Casarmento]

I had to retire my device. It is still not working with iPhone 12 max.

[Theknittykat]

I finally got my Alta HR to send me the notifications notices from my iPhone 12 Pro. I had to do a chat with Fitbit. But I’ve ordered the inspire 2 to replace my Alta HR.

Get Outlook for iOS

[Chemmalucia]

I’m also having the same problem have tried this several times and the iPhone 12 is not finding any device to pair with and sync. The Alta Fitbit worked perfectly before this with an iPhone 11. Trying daily to no avail! What should I do? Any advice would be great, thanks!