Charge 2 unable to receive notifications.

[Jblohowiak]

Have an iPhone and a charge2 can not receive text or phone messages on charge2 tried everything anyone have a solution 

Moderator Edit: Clarified Subject.

[SteveH]

One common cause of this is where the Charge 2 is accidentally put into "do not disturb" mode. This is turned on / off by pressing and holding the button on the Charge 2. Could this be the problem here?

[MarcoGFitbit]

Hello @Jblohowiak, it's great to see you around, welcome to the Fitbit Community! It's always nice to see you too @SteveH, thanks for your help with this situation.

@Jblohowiak, as @SteveH mentioned, please check that your tracker is not currently in the "Do Not Disturb mode" by pressing down the button on the side of your Charge 2 for 2 seconds while on the clock face. A vibration and a message will let you know if Notifications have been turned on or off. 

If this doesn't seem to be the problem, my best recommendation would be resetting them through the Fitbit app. Please check my post with instructions in how to perform this process. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Jblohowiak]

No this is not the problem

[Jblohowiak]

Done all that and still nothing

[MarcoGFitbit]

Hello @Jblohowiak, I hope you're doing well, thanks for taking the time to reply. 

Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. 

In case you need anything else, please feel free to reply as well. Happy stepping.