Charge 2 won't connect to iPad

[WLB12]

Hello

My charge 2 wouldn’t pair on my iPad.  It told me to ‘forget’ it on Bluetooth settings then add again. 
Did that but iPad won’t bring up charge 2 again to connect. 
Can anyone help please 

Thanks 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @WLB12.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend following our complete troubleshooting tips in this help article: Why won't my Fitbit device sync?

By the way, I've moved your post to the iOS App board so we can keep our forums organized.

Hope this helps. 

[WLB12]

No it didn’t help.  I know how to do all that.  I just can’t get the iPad to pick up charge 2 to sync.  It’s now linking with my phone and keeping up to date.  

[LiliyaFitbit]

Thank you for your reply, @WLB12.

I appreciate your efforts and the additional details. I am glad to hear that your tracker syncs with your phone. I recommend confirming if your iPad is compatible with the Fitbit app: fitbit.com/devices. Additionally, if you're using several devices for syncing, the tracker is trying to connect to both and the Bluetooth connection can be interfered. Check if having another device not nearby or turning off Bluetooth on it helps.

Hope this helps.

[chrisl1628]

out of the blue, mine wouldn't connect to iPhone, disconnected it, when I finally got the Charge 2 to connect, the battery was dead, would not hold charge

[WLB12]

I tried all that. My daughter even switched everything off and still iPad won’t pick up charge 2 to add to Bluetooth.
Nothing seems to work.
Thanks for trying
Wendy

Sent from my iPhone

[LiliyaFitbit]

It’s good to see you in the community, @chrisl1628. Thank you for your reply, @WLB12. 

@chrisl1628 Thank you for joining the thread and sharing the details of the issue you're experiencing. I recommend to fully charge your device and review our tips in Can I extend my Fitbit device's battery life? 

@WLB12 I appreciate your troubleshooting efforts. Since you continue experiencing difficulties, I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[WLB12]

It was working and a couple of times it lost contact but was always able to ‘forget device’ the

Sent from my iPhone

[LiliyaFitbit]

Thank you for your response, @WLB12.

I appreciate your efforts and the additional details. Our Support team will be glad to investigate the issue since you continue experiencing difficulties. Additionally, I recommend keeping your Fitbit app updated as updates come with new features and bug fixes: How do I update the Fitbit app?

Have a good day.