Charge 2 won't sync after iOS 13 update

[BillyBruce]

I have just upgraded to an iPhone 8 with ios13. My charge two just will not sync with my phone. I’ve gone through the forums and tried every advice given without success. Please help as I use my Fitbit so much.

Moderator edit: updated subject for clarity

[SunsetRunner]

Hello and welcome to the Fitbit Community @BillyBruce 

I’m sorry to see your having syncing issues. Let’s try a few troubleshooting steps to see if we can’t get you back up and running again.

First let’s try restarting your Fitbit Tracker. Heres how:

https://help.fitbit.com/articles/en_US/Help_article/1186

If your still experiencing issues try turning your Bluetooth off then back on again.

If restarting and toggling the Bluetooth doesn’t help I would suggest force shut the App and restart. Here’s how:

Turn off your Bluetooth 

log out of the Fitbit App

completely shut down your device, wait 1-2 mins then restart your device 

once your device fully loads enable your Bluetooth again 

now log back into your Fitbit App as you normally would with your email address and password 

now sync your device 

If the issue is not solved after the above steps, please take a look at the help articles: Why can't I set up my Fitbit device? or  Why won't my Fitbit device sync?

😃 Hopefully these suggestions resolve your syncing issue. Please let me know If this does indeed resolve your issue and if so could you please tap the “Choose as best Answer” box just under my post? Doing so really helps other individuals who come to this community looking for answers to questions similar to your own. I’d really appreciate it!

[BillyBruce]

I have already done everything you’ve advised as I did read all the help forums and articles.

Sent from my iPhone

[SunsetRunner]

Hello again @BillyBruce 

If your still experiencing an issue try “Set up a device”. Please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Fitbit Tracker and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device" or "Unpair". Once you've made sure about that, go back to the Fitbit app,, tap your profile picture then scroll down and select "Set up a Device". This should start the setup process for your device. Tap your Fitbit Tracker in the list and Just follow the instructions as they come.

😃 Keep me posted

[BillyBruce]

The Fitbit is not showing on devices in Bluetooth. So obviously I can’t remove it.

Sent from my iPhone

[SunsetRunner]

Hello again @BillyBruce 

Thank you for clarifying that. Sometimes it will show on Bluetooth but still yet will not connect. Since all troubleshooting steps are not resolving your issue I would suggest calling Fitbit Customer Service. Here are ways you can contact them: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs Hopefully they will get you up and running again soon.