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Charge 2 won’t sync after update

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‎08-31-2019 16:58 - last edited on ‎09-01-2019 13:29 by Fitbit Moderator

‎08-31-2019 16:58 - last edited on ‎09-01-2019 13:29 by Fitbit Moderator

The app upgraded today and now my Charge 2 will not sync...I’m so frustrated.

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎09-01-2019 13:37

‎09-01-2019 13:37

Hi @Crystallyngarne. Welcome to the Community Forums.

 

I'm sorry that your Charge 2 isn't syncing correctly. I understand how you're feeling about this situation and thanks for the information provided. I've been informed by our Support Team that you already have a case created with them, and they're providing you with assistance. I'm glad that your case is on their hands, and I'll recommend to keep working with them.

 

If you need anything else, feel free to let me know.

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‎09-01-2019 14:27

In response to LizzyFitbit

‎09-01-2019 14:27

We got it fixed!!

Sent from my iPhone
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