Charge 2 won't sync with iPhone

[SheetalMuk]

charge 2 wont sync with iphone. i have deleted, reinstalled the app, restarted the tracker, bluetooth off and on a dozen times, restarted phone, software is updated to latest on fitbit app as well as phone but it just wont sync

Moderator edit: updated subject for clarity

[SunsetRunner]

Hello and welcome to the Fitbit Community @SheetalMuk 

I understand you’re having trouble getting your Charge 2 to sync with your iPhone. You have done quite a few really great troubleshooting steps. Great job! There is one troubleshooting steps I didn’t see that you should try. I would suggest restarting your Charge 2 to see if that does the trick. (You will not lose data doing this) Look here to see how to properly perform a restart on your Charge 2: https://help.fitbit.com/articles/en_US/Help_article/1186

😃 please let me know how it goes

[SheetalMuk]

Yes I restarted my Fitbit too. It syncs with an android phone. But doesn’t
sync with any iPhone.

[SunsetRunner]

Hello again @SheetalMuk 

I was hoping restarting your Charge 2 would work. Here is a great help article you may find helpful that can give you more tips to help with syncing: https://help.fitbit.com/articles/en_US/Help_article/1866/?q=Syncing+issues&l=en_US&fs=Search&pn=1#ph...

if after reviewing the help article and you still can’t get your Fitbit to sync I would suggest calling Fitbit Customer Service. Here are ways you can contact them: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs