Charge 2 won't sync

[JeanMarie-USA]

I have contacted FITBIT SUPPORT 2 days ago regarding this issue. They said, They are aware of the problem and it’s a firmware issue between Apple devices with the last update and Fitbit. I have not been able to sync my Charge 2 since the evening of Tuesday March 31,2020 and my last sleep sync was Monday. I have not seen or heard from Fitbit that this issue has been resolved. Anyone who has an Apple iPhone or iPad and a Charge 2, I highly recommend you contact FITBIT SUPPORT VIA “Live Chat” for it is quicker than calling. My wait time was only 5 minutes. I will be contacting Fitbit Support soon if this issue is not resolved in the next few hours. I’m loosing my daily step, stats and sleep due to this issue. 
Everyone stay safe and be well during these uncertain times. 😷 

Moderator edit: subject for clarity

[JeanMarie-USA]

I have been in contact once again with Fitbit Support regarding my Fitbit Charge 2 not being able to sync with my iPhone or iPad since the last iOS update on my devices and the Fitbit update. My last sync was Tuesday, March 31,2020 and since then I have not been able to sync my devices. It will be almost a weeks worth of Daily Activity, sleep and not being able to participate in Challenges. Once they resolve this Firmware issue and my devices sync I am loosing my stored data on my Charge 2. I have been a Fitbit Customer for about 5 years and having to deal with the daily issues of scammers was one thing now my Charge 2 is not syncing with my devices and Fitbit not having this issue resolved within a week is really making me think about my next upgrade. If this continues I will be looking into the Apple watches for I know their security is better and they do not have issues like this. I thought with Google’s buyout things would get better now it makes me think if my personal information is at risk with these ongoing firmware issue. Not a happy customer right now!!

[JeanMarie-USA]

As of Tuesday, March 31,2020 I have not been able to sync my Fitbit Charge 2 to my iPhone or iPad. I have done all the NECESSARY TROUBLESHOOTING and have been in contact with Fitbit Support. As per my conversation, just a few minutes ago, they are still working on the firmware problem and there is not an estimated timeframe that this will be resolved. I have lost a weeks worth of daily steps, activity, sleep and not being able to participate in challenges.  ANYONE IS HAVING ISSUES PLEASE CONTACT FITBIT SUPPORT!! I recommend using their “Live Chat” for you will be able to reach them much faster than by calling. At this point I am not a happy customer. 

[SunsetRunner]

@JeanMarie-USA - Please understand that these are not normal times. Please read the red banner at the top of the screen. The Corona virus is closing offices all over the world. Fitbit has been greatly affected, as have many other companies. We’re sorry you are not happy but we ask your patience. 

[JeanMarie-USA]

It’s been over a week I haven’t been able to sync my devices!! I have been in contact with Fitbit Support several times via Live Chat and was told it was a “FIRMWARE” issue with the last updates. I messaged one of the moderators at 1:30am est. Monday and was told, TO BE PATIENT!! It’s been over a week and if they could not find the problem that’s causing these issues not being able to sync our Charge 2 to our devices. Why won’t they remove the last update and allow us to use the previous version before this ridiculous issue not being resolved. I can understand a day or 3 at the most to fix a programming problem but over a week is a bit much. I’m loosing all my saved data and still not able to sync my devices!! I WOULD LIKE AN ANSWER AND A RESOLUTION  TO THIS PROBLEM! I have read all the users who have been dealing with the same issues along with users within the app and there are many infuriated users. Fitbit is going to loose more users due to this ongoing issue. If there is ANY MODERATOR  out there that can HELP please respond!!! 
Before you ask, YES, I have done “EVERYTHING“ as far as troubleshooting!! Uninstalled app, restarted iPhone, reinstalled app, have done soft reboot on charger and tried syncing and off the charger syncing, Bluetooth off, Bluetooth on, all notifications turned on, location on, I’ve done it all. I hope I do not have to use “FORGET THIS DEVICE“ for I will loose all data saved. PLEASE HELP!! 
Frustrated Charge 2 user~ 

[Daga11]

I am having the same issue from March31. Tried everything suggested but of no use. 

[Chris0101]

Me too and I have tried the same things as you mention to resolve it. How frustrating. My fitbit won't sync with myfitnesspal app for exercise workouts and food. Why do they do these updates without checking for any issues. 

[Casfitandfab]

i have just got off the chat with fit bit, about my fit bit not vharging to my phone. it appears the latest software seems to prevent that.  if you have  another device? ibecause i hadnt set the update on my iPad, i managed to upload the missing days on that.. turn off bluetooth, plug in fit bit, press the side button for 4 secs till the icon came on, unplug the turn bluetooth back on.. go into dasboard and add a new device, the same one, it says delete, which i did, then it repairs and connects to your original one.... hasnt helped on phone, but did work on the iPad with older software... also said the data lasts a long time on your fit bit, even though you can only view for that day

hope it helps

[JeanMarie-USA]

Thank you for responding. I’m glad it worked for you!! I did mention in my comments that is was a “Firmware” issue from the last updates. I have done ALL THE NECESSARY TROUBLESHOOTING and it still dos NOT work! Thank you for your suggestions. Unfortunately, I had updated both my iPhone and iPad along with the Fitbit app update and that is when it all started. I have also been reading the comments posted in the community forum and it is Fitbit’s issue and they are pushing users to use their “PAID PREMIUM PACKAGE”!! I will not pay for something that is for FREE just because Fitbit is incompetent to fix their software issue. Thanks again and be safe and stay well! 

[JeanMarie-USA]

Apparently many of us users are experiencing the same problem and can not sync our FITBIT devices to our iPhone or iPads, even after doing all the necessary troubleshooting and several hours spent trying to fix our devices or time spent contacting FITBIT SUPPORT, (what a joke)!! It doesn't seem to be a PRIORITY for them as us users are depending on our devices for heart rate monitoring or time spent sleeping among the numerous other features. I have received a lot of feedback, not only on the Community Forum but from personal messages. It looks as if FITBIT still DOES NOT have an expected timeframe that this will be fixed but their SUGGESTION IS TO "PURCHASE THE PREMIUM PACKAGE"!! WHY WOULD ANYONE PURCHASE A MONTHLY SUBSCRIPTION FOR SOMETHING THAT DOESN'T WORK IN THE FIRST PLACE!! I "REFUSE" TO PURCHASE A PACKAGE THAT IS OFFERED FOR "FREE" TO ACCOMMODATE THEIR INADEQUATE AND INCOMPETENT IT TEAM TO FIX A PROBLEM THEY CAUSED, WHICH SHOULD HAVE BEEN TESTED PRIOR TO LAUNCHING. IF THEY CAN NOT FIX THE ISSUE THEN REMOVE THE UPDATE AND RETURN TO THE PREVIOUS VERSION AND RELAUNCH FOR FITBIT USERS!! MY FAMILY AND I HAVE BEEN A USERS OF FITBIT PRODUCTS. Recently family has been purchasing Apple devices and I can understand why. I WILL NEVER PURCHASE ANOTHER FITBIT/GOOGLE DEVICE AGAIN. 

WHAT A DISGRACE THIS IS!! 

FITBIT YOU HAVE LET SO MANY USERS DOWN AND I WOULDN'T BE SURPRISED THAT YOU WILL BE LOOSING GOOD CUSTOMERS AFTER THIS ~

[AlejandraFitbit]

Hello guys, thanks for your participation in the Community.

I am sorry for the delay in respond, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Also, I appreciate all the efforts in trying to fix this syncing issue. Have you checked if your phones are compatibles? If you haven't, I recommend checking this by taking a look at the help article: Which phones and tablets can I use with my Fitbit watch or tracker?.

You can also check the article: Why won't my Fitbit device sync? and confirm you have followed the instructions provided there.

I will see you around. 🙂

[FrancisIreland]

Your first couple of sentences are very reasonable, even perfect. Very fair points.

The rest of your contribution is a tad head-wrecking, it has to be said.

Could you at least confirm that there is a real problem and that ye will try to do something about it if/when ye get a chance? That way, we will at least know that we are not mad. To know that someone cares if often all that matters.

[Dixie2012]

Mine was doing just fine until evidently there was an “upgrade” to the system (according to comments from other frustrated customers). Previously there was the word “SYNC” in the upper left corner of the App on my phone. I’d tap that and shortly my time would be updated as well as my step count, etc.

Why in tarnation did y’all UPDATE something that was more than likely doing JUST FINE?? 
It’s called trying to justify your employment but it only ANNOYED your customer base.  Furthermore, I’m NOT buying a Premium Package!

JUST FIX THE **ahem** SYNC!!!

Thank you.

[Toni-C]

I'm having the same problem.  There's been no record of all my workouts for a week.  What's going on with no syncing!!!  I have an Android.

[MerryKate2]

As everyone on here has said, we’ve done everything your help center suggests. So it’s rather insulting that a rep comes on here and suggests we see if our phones are compatible. I’ve been using both my phone and iPad to sync my Charge 2 for more than a year, but suddenly the IPad no longer syncs. Still no idea why.

[Ec1959]

I have the same issue with a Fitbit Sense.

when I try to sync by “pulling down” the app, I get a message that the app could NOT find a device.

Going to settings and looking at the device shows the progress bar for synching BUT STALLS HALF WAY THROUGH.

This is so frustrating as it appears to be an intermittent problem - YES I HAVE DONE ALL THE TROUBLE SHOOTING STEPS RECOMMENDED.

WHEN WILL THIS ISSUE BE FIXED AS THE SENSE MODEL IS LESS THAN 6 MONTHS OLD AND I HAVE HAD OTHER MODELS PREVIOUSLY