01-04-2017 15:30
01-04-2017 15:30
I got a new charge 2 for Christmas. I set up an account and logged on. My charge 2 worked great for 2 weeks. Then all the sudden it stopped logging stats for 3 days straight. At the time it would still show stats on the app but would not save them. I reloaded app, reset everything, removed my charge 2 from the app and tried to reload but now it will not connect to my phone at all. I even tried connecting it to another phone with no avail. Please help! Thanks!
01-05-2017 06:01 - edited 01-05-2017 06:02
01-05-2017 06:01 - edited 01-05-2017 06:02
Hello @Debarnold, have a warm welcome to the Community, it's nice to see new faces around!
Thank you for trying some troubleshooting steps beforehand. In this particular situation as your tracker is not able to set up again, I would like to suggest:
Please make sure there are no other Bluetooth devices around, give it a try and let me know in case you need anything else!