Charge 3 - Exercise tracking not showing Heart Rate

[LisaFitness]

Hello!

I have a charge 3 and use an iPhone for my mobile device.

My heart rate is being actively monitored using my charge 3, and I have not had problems with the heart rate section of the app (it shows my general trends and resting heart rate properly. However, I have found that no heart rate information shows up on the exercise “summary” page when I complete a tracked workout. Is there a way to fix this problem? My heart rate does show up when I log an exercise, just not when I track one.

Thanks for the help,

Lisa

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @LisaFitness. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing that your heart rate is not showing on the exercise “summary” page when you complete a tracked workout. Thanks for trying to resolve this and I am here to help. I appreciate the information that your Charge 3 is tracking the heart rate, and it is showing when you log the exercise.

I would like to confirm that our team is currently working to resolve this issue and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track.

If you have any questions, feel free to let me know.

[Jellyjud]

Hard to believe Fitbit team is actually working on this problem. It has been an issue for almost a year and should be fixed by now. I have bought another tracker and am np longer using Fitbit due to this issue