Charge 3 Won't Sync (again) after an iOS update

[azhiker_grrl]

it's been months since i could rely on the syncing to work between my fitbit and my iPhone XS. I'm at the end of my rope. after last night's forced update to iOS 13.1.2 on my iphone, i checked my bluetooth settings and it no longer thinks i have a fitbit, it now thinks i have an apple watch. with the lack of corrective action from Fitbit, i'm about ready to make this a reality. I have contacted fitbit about this issue four times over the last two months, and i was excited that after the last time, the syncing would work periodically (still by no means steady) for about a week and now this. and I really needed my fitbit tracker to work this weekend. so very disappointing. 

[SunsetRunner]

Hello @azhiker_grrl 

Welcome to the Fitbit Community. I see your having syncing issues. I have noticed this problem occurring quite often after that pesky iOS update. Hopefully I can help you with your syncing issue. I think your best course of action is to do a complete uninstall/reinstall of your Fitbit App. You will not lose data doing this. 

Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up

2. completely uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

7. When prompted by your Bluetooth tap yes 

8. now try to sync 

Doing this will give you the cleanest install and should repair your syncing time issues.

😃 Please come back and let me know if I provided you with the best answer to your your issue. 

[azhiker_grrl]

didn't work. never a prompt from my bluetooth. at least now when i go into my bluetooth settings, it knows i have a charge 3. 

[SunsetRunner]

Hello again @azhiker_grrl 

Try this:

Go to your iOS device:

 Find Settings > Fitbit >Allow Fitbit to access: make sure Bluetooth is enabled 

[azhiker_grrl]

Yep. Always. Didn’t change. 

[SunsetRunner]

Hello again @azhiker_grrl 

Lets try two more things. Do this: From the clock face, swipe to Settings and tap Reboot Device.

if that still doesn’t work let’s try to restart your Charge 3. (You will not lose data doing this) Here’s how:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button to restart your tracker:
   • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
   • For Charge 3—press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable. Now try to sync.

😃 Hopefully this will work. Please let me know 

[azhiker_grrl]

i have done both of these things daily and they seem to work in tandem. but daily. maybe tomorrow will be different.

[runbac]

The charge 3 and iPhone won’t sync after following the instructions 

[runbac]

I is saying no device found

Update:

It says unable to connect to charge 3

Help

the iPhone still says no device found

Do I have to remove the charge 3 and re pair It or is it dead.? It is counting my steps but not hooked to iPhone or iPad after download

what now? Thanks

[LiliyaFitbit]

Welcome to the Fitbit Community, @runbac. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with syncing your Charge 3. I appreciate your troubleshooting efforts and I am here to help. I recommend trying the following steps:

1. Go into your phone's Bluetooth menu
2. Tap on the icon next to your Fitbit device
3. Press Forget this device
4. Re-open the Fitbit app and re-bond your device

You can confirm the complete troubleshooting instructions in this help article: Why won't my Fitbit device sync?

Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

Let me know if you have any questions.

[runbac]

Thanks for the email.
Your support staff was NOT able to help me. We went through all methods to sync.
I was told they would contact support.

The problem started right after I downloaded the latest IPhone update!

I have never had the problem before. You can see in your end that the Fitbit has NOT synced since May 8.

I have a Fitbit that will not communicate with my devices.

Please get me some help.
Thanks
Sent from my iPhone

Moderator edit: personal info removed

[azhiker_grrl]

can't believe i'm here again with the same issue. i've done all the trouble shooting. managed to get a sync once yesterday and once today. issue this time happened at last fitbit update. seems to me that you shouldn't try to market to ios users if you can't get your devices to sync properly with any kind of regularity.