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Charge 3 and iPhone 11

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‎09-24-2019 11:09 - last edited on ‎09-25-2019 12:24 by Fitbit Moderator

‎09-24-2019 11:09 - last edited on ‎09-25-2019 12:24 by Fitbit Moderator

Does anyone know if the charge 3 works with the new iphone 11? I was about to upgrade my Samsung s8 to the s10 but after reading about the issues syncing I'm now considering the iphone instead. Just dont want that to have the same issues.

 

Moderator edit: Subject for clarity 

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5 REPLIES 5

‎09-25-2019 12:24

‎09-25-2019 12:24

Hello @Whartonj, welcome to the Community Forums!

 

Let me share with you that at this moment this specific mobile device it's not listed as a compatible device with our products and services because it was recently released, therefore, our specialized teams here at Fitbit need to test the iPhone 11 to make sure that our products and services works as the way they were designed. However, keep in mind that several iOS mobile devices are listed in our list of compatible devices, therefore, I suggest you to constantly check this list to receive any update about the iPhone 11. 

 

Let me know if you have any additional questions, I'll be around. 

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‎10-15-2019 23:07

‎10-15-2019 23:07

This is a bummer as I upgraded to the 3 and bought cool bands.  Just also went to the iphone 11....  ya, cant even pair my device. Have to have my old phone on the night stand to synchronize each night. Hope they fix it soon. 

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‎10-18-2019 20:15

In response to FitUser007

‎10-18-2019 20:15

Hi @FitUser007, welcome to the Community Forums too, sorry for the delay in responding your post.

 

I totally understand how frustrating this can be for you, thanks for bringing this to my attention. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Keep me posted please, I'll be around.

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‎05-14-2020 12:08

In response to RicardoFitbit

‎05-14-2020 12:08

I just got the charge 3 and it seems that there are still syncing issues with the iphone 11, even though it is on the compatible phone list?

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‎07-12-2020 19:39

In response to Jharvey

‎07-12-2020 19:39

It is still not syncing properly, not sure if they have fixed the issue

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