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Charge 3 can't set up with iPhone 7 or MacBook

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‎04-22-2020 06:23 - last edited on ‎04-23-2020 17:17 by

‎04-22-2020 06:23 - last edited on ‎04-23-2020 17:17 by

I have just received my Charge 3, and cannot set up. Neither my phone or Mac cannot find it on Bluetooth. I had the same problem with a Fitbit Inspire I got a few days ago, and Fitbit Customer Service talked me through and checked everything, and told me I needed an exchange. I decided to try a Charge 3, but I have the same problem.

When I go to Help on the computer Fitbit icon, there is not an option for Charge 3 in the set-up Help page.

Both my iPone 7 and Mac are up to date with software updates.

I'm going round in circles.

Is there a synch problem with iPhones and Fitbits?? Can anyone help?

 

 

Moderator edit: subject for clarity

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‎04-23-2020 17:14

‎04-23-2020 17:14

Welcome to the Fitbit Community, @LynneB30. 

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing trying to set up your Charge 3. Thanks for trying to resolve this, I am glad to assist you with that. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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