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Charge 3 constantly losing all day sync

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‎07-28-2019 06:57

‎07-28-2019 06:57

Have had the charge 3 a week. Everyday, I am having to re-pair my phone. Sometimes this works, sometimes it doesn’t.   Have read other suggestions, turn off Bluetooth and restart, re-pair the phone, etc but no luck. Is this something I should be returning and having a replacement for. The only other Bluetooth I have attached to my phone is my car. It’s an iPhone 6s I’m using. The app is also up to date. Thanks 

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‎07-29-2019 09:07 - last edited on ‎03-21-2025 08:31 by Fitbit Moderator

‎07-29-2019 09:07 - last edited on ‎03-21-2025 08:31 by Fitbit Moderator

@Katfitness, welcome! It's good that the community is growing! 

Let me help you with your Charge 3 not syncing with your iPhone and thank you for troubleshooting this issue. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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