Charge 3 doesn't vibrate for text notifications

[Princessjane]

Hi 

I have a charge 3 but since changing from an iPhone 6 to an iPhone 6s Plus my Fitbit will not vibrate when receiving messages, I’ve tried everything on the help pages.

Moderator edit: updated subject for clarity

[Heather-S]

@Princessjane Just to clarify, you're getting the notifications, but your Charge 3 isn't vibrating when you get them?

Did you make sure you restart your Charge 3?  Did you go into the Settings on the Charge 3 and make sure vibrate was on?  I'd also try holding down the left button and then toggle notifications off and then back on.

[Princessjane]

No I’m not getting the notification or vibration from messenger to my charge 3 because I haven’t allowed the previews to show, Fitbit are saying that it’s because I’ve had a new phone that’s on IOS 13 and my old phone was IOS 12

[Heather-S]

@Princessjane You'll need to allow previews in order to receive messages.  Here is an example of how I have my iPhone settings and I do receive all my notifications and vibrations.