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Charge 3 has several issues since the last update

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‎03-31-2020 16:11 - last edited on ‎04-19-2020 17:37 by

‎03-31-2020 16:11 - last edited on ‎04-19-2020 17:37 by

Hi, charge 3 has not worked since last update. 
1. will not sync with my iPad (latest version 13.4)

2. Time is off by 7-8 minutes.

3 missing features from the dashboard like the step feature.

 

ive tried trouble shooting as in the forums, Bluetooth off & on, rebooted device, did another setup if Fitbit.

removed Fitbit, reinstalled, went to setup again. Connected to charger, press button for 15 sec. 

fitbit restarts with smiley face, click setup, click next, says we found your device. Click next, says connecting. That’s it, never connects. Have removed other Bluetooth devices, turned off their Bluetooth, moved them to another room in back. Fitbit always sticks on connecting. 
How can I get past this point? Am frustrated & disappointed. Fitbit was great & working fine until last update with supposed bug fixes. Please help.

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎04-19-2020 17:33

‎04-19-2020 17:33

Welcome to the Fitbit Community, @Krle2. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the issues you're experiencing with your Charge 3 after the last update. I totally understand how you are feeling as you would like to continue enjoying the Fitbit experience and working on your goals. I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-20-2020 07:09

‎04-20-2020 07:09

Hi,

stopping in to say thank you to the support team for solving this issue & getting my Fitbit up & running again. You guys are awesome!

Thanks  again for all your help.

Krle2 

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‎04-20-2020 12:15

In response to Nettiemae

‎04-20-2020 12:15

Welcome to the Fitbit Community, @Nettiemae. 

 

I am glad to hear that you had a great experience with our Support team and they helped you resolve the issue. Thank you so much for your time and feedback, it's really important to us. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

 

Keep on visiting the forums. Happy stepping!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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