“No intraday heart rate data for this day” message displaying

[Tonyamon]

Steps to reproduce:

1. Open Fitbit app

2. Navigate to heart rate data page

3. Select ‘Today’ under “This Week”

4. Select graph

5. Swipe backwards in time until “No intraday heart rate data for this day” displays

6. Swipe forward once- data will populate

7. Swipe forward an additional time

Observation: “No intraday heart rate data for this day” error populates each additional swipe forward 

Expectation: data will populate

Moderator edit: subject for clarity and removed labels

[SelmaFitbit]

Welcome to the community forums @Tonyamon!

Thanks for sharing the steps to lets us know when you encounter this issue. Our team is aware of this issue and working on a resolution. 

In the meantime, for your information to display, we recommend to select the specific day when navigating on the Heart Rate page for the graph to display. 

We appreciate your patience and thank your collaboration on this. 

[Wave1wal]

I have a Fitbit HR and My heart rate stopped registering on April 3. I am unable to populate the screens as suggested. I’ve logged out, disconnected Bluetooth, rebooted my iPad but no luck. It doesn’t register on the Fitbit itself.  I changed the tension then changed wrists, still no luck