Charge 3 (iPhone 6S+) won't synch

[DougD13]

My Charge 3 has stopped synching and will only synch once a day when I do a hard reboot of the fitbit while attached to the charger.  This has been going on for about a week now.

I have followed the other threads about people's Charge 3's not synching and have followed all of the suggested steps from moderators without any success.  My phone bluetooth shows the Charge 3 but will not connect to it and says that it is Unsuccessful in finding my fitbit.

Any help will be greatly apprecited!!!

[SilviaFitbit]

@DougD13 Welcome back. I appreciate the details mentioned and the troubleshooting tried. 

Thanks for the research done prior to posting. I would like you to confirm you've tried the procedure mentioned in this article: Why won't my Fitbit device sync? Could you confirm that you have all day sync option on? 

Keep me posted. I'll be around if you have any additional questions. 

[DougD13]

Silvia,

I have tried all of the steps in the article mentioned multiple times without success.  

Currently, my Fitbit is not showing up on my Bluetooth connections and only shows up when I connect the tracker to the charger and do a full reboot.  Not always, but sometimes, using this procedure will result in a connection and a synch.  Within a few minutes of removing the tracker from the charger, the connection is lost and won’t synchronize again until I reconnect.

This all started shortly after updating my iOS to 13.3 in late December which is also when the Fitbit app was last updated to version 3.12.1.

Doug

[SilviaFitbit]

@DougD13 Thank you for getting back. 

I appreciate that you mentioned the troubleshooting tried. In this case, I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you need further assistance.