Charge 3 is unable to sync.

[GeorgieB]

I have been trying to sync my fitbit with the app for a few weeks but it doesn’t work. I did a reset several times, updated the app, deleted and reinstalled the app.. nothing works. Is there a solution for this?? 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @GeorgieB, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience wtih us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment, I would like to suggest you to check the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[GeorgieB]

Hi Marco,

I have tried all these things multiple times and it doesn’t solve the issue. It randomly syncs sometimes and then again I keep having the same problem. It’s been going on for weeks now. I also read that many people seem to have this issue. What is the reason for this problem exactly? Because maybe the root of the problem needs to be addressed..

Outlook voor iOS downloaden

[MarcoGFitbit · Accepted solution]

Hello @GeorgieB, I hope you're doing well, thanks for taking the time to reply and let us know you've already tried the troubleshooting steps provided above. 

At this moment, if you're still having trouble syncing your Charge 3, I would like to suggest you to set up your Charge 3 as a new device to reset the connection between the tracker and your phone. Note that none of the information already stored in your account will be deleted as the information gets stored in our servers and not on your phone. 

To set up your Charge 3 as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and let us know the outcome.