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Charge 3 losing all battery power

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‎06-04-2019 22:48

‎06-04-2019 22:48

My Charge 3 is about 6 months old. It has worked well until about one week or so ago. It is now losing all of its battery charge within a few hours (eg will go from 100 per cent to zero overnight). I have tried all fixes suggested in the community forums but with no success. Please can you advise. Thanks

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8 REPLIES 8

‎06-05-2019 03:35

‎06-05-2019 03:35

I have the exact same story. 

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‎06-05-2019 21:05

‎06-05-2019 21:05

I am having the same with my Versa.  I used to charge it alternate days and still had about 20% battery left, that was while using the all day Sync and heart rate features.  For the last week I have had less than 5% charge left after 24hours.  I have turned off the heart rate monitor and the all day sync options.  I have only been syncing it once per day.  I also have disabled notifications from other apps such as messenger and WhatsApp.  I can no longer rely on the alarm clock feature as sometimes the battery is completely flat by morning.  I have had my Versa since February.

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‎06-05-2019 21:27

‎06-05-2019 21:27

I am having the same issue.  I wish I would have read the reviews first.  I may have changed my mind on buying another Fitbit.  I purchased one less than a year ago, and thank goodness it was still under “warranty”. They gave me a credit for the purchase of new fitbit.  I purchased the Charge 3 received it the end of April.   I wore if never swam  with it or got it wet and the end of May it was already losing power. They have sent me another one, not sure what I will do if it happens again.  Very frustrating indeed. 

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‎06-06-2019 03:36

In response to Lelebean

‎06-06-2019 03:36

Well after doing a factory reset and starting everything over only half of the screw worked last night right before i went to sleep less than 8 hrs ago and now it is dead and screen won’t come on at all! So disappointing because I absolutely loved this watch before now! 

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‎06-09-2019 19:51

In response to Meljor88

‎06-09-2019 19:51

Louise Gorham
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‎06-09-2019 19:53

In response to LouLouG

‎06-09-2019 19:53

I don’t know what happened, but a few hours after I posted this email my Fitbit was working again.  So far, so good. 

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‎06-10-2019 03:34

In response to LouLouG

‎06-10-2019 03:34

So funny you should say that about it suddenly working again - a few hours after posting my message I tried to charge mine and it went off completely!! Good news though - I contacted Fitbit via the Live Chat and after a VERY quick exchange of messages to explain the issue I am now being sent a free replacement! Fingers crossed this one works for longer!

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‎06-10-2019 07:54

In response to KMHC

‎06-10-2019 07:54

Great news! Good ending for you and happy to hear about fitbits response!

Louise

Sent from my iPhone
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