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Charge 3 not connecting to new tracker

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‎04-11-2020 08:03

‎04-11-2020 08:03

I just received a new pebble as my old one had a charging deficiency.

now I am not able to set up the new one it‘s constantly stuck at „Connecting to tracker“

 

any ideas?

i‘ve re started my phone, disconnected all bluetooth and its still not working 

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2 REPLIES 2

‎04-11-2020 09:07

‎04-11-2020 09:07

Sorry if this is wrong but my understanding is that you received a new pebble and the app does not recognize it. Did you uninstall or remove the link to the old pebble in the app? You should do one of two things: 1. remove the old pebble and then add the new pebble, or 2. try adding the new pebble and it will ask if you want to replace the old one.

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Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎04-11-2020 09:15

In response to wtksk8r

‎04-11-2020 09:15

it does recognize the tracker. it is stuck at "connecting to tracker" - spinning the wheel the whole time.

I have tried everything already

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