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Charge 3 not connecting

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‎12-27-2020 14:12

‎12-27-2020 14:12

Did all the troubleshooting steps with my iPhone and still not connecting. Ive had this charge 3 for a few years and not working with bluetooth now. My phone doesn't even see it in settings. Its not the phone because it connects with other devices. Ive restarted the watch several times and even unplugged it trying to connect. Deleted the app from my phone and tried connecting with my Mac. Nothing. I don't know what else to do because I think something is wrong with my charge 3. 

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‎12-28-2020 12:30

‎12-28-2020 12:30

Welcome to the Fitbit Community, @Jazzy20.

 

I appreciate trying to troubleshoot beforehand and for providing the additional details. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep working with them.

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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