12-27-2020
00:32
- last edited on
12-28-2020
12:06
by
LizzyFitbit
12-27-2020
00:32
- last edited on
12-28-2020
12:06
by
LizzyFitbit
I was attempting to go to the help forums from the Fitbit app on my iPhone, and it kept redirecting me to external websites in the Safari browser. My click-flow was:
Help and Support > Contact Customer Support > Fitbit Community
The redirects to Safari are opening doubleclick and hotjar, but the pages end up being blank. I just reproduced the issue. What is this? Has my Fitbit app been hacked? Is there a security flaw in the Fitbit servers?
Moderator Edit: Clarified subject
12-28-2020
12:11
- last edited on
05-26-2024
07:34
by
MarreFitbit
12-28-2020
12:11
- last edited on
05-26-2024
07:34
by
MarreFitbit
Hi @CarsonGrey. Welcome to the Community Forums.
Thanks for bringing this to my attention. I understand your concern and I'm sorry for any inconvenience this may have caused. To further investigate on my end, please provide me with the following: