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Fitbit app redirects to spam sites instead of Help Forums

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‎12-27-2020 00:32 - last edited on ‎12-28-2020 12:06 by Fitbit Moderator

‎12-27-2020 00:32 - last edited on ‎12-28-2020 12:06 by Fitbit Moderator

I was attempting to go to the help forums from the Fitbit app on my iPhone, and it kept redirecting me to external websites in the Safari browser. My click-flow was:

 

Help and Support > Contact Customer Support > Fitbit Community

 

The redirects to Safari are opening doubleclick and hotjar, but the pages end up being blank. I just reproduced the issue. What is this? Has my Fitbit app been hacked? Is there a security flaw in the Fitbit servers?

 

Moderator Edit: Clarified subject

omegle xender
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‎12-28-2020 12:11 - last edited on ‎05-26-2024 07:34 by Fitbit Moderator

‎12-28-2020 12:11 - last edited on ‎05-26-2024 07:34 by Fitbit Moderator

Hi @CarsonGrey. Welcome to the Community Forums.

Thanks for bringing this to my attention. I understand your concern and I'm sorry for any inconvenience this may have caused. To further investigate on my end, please provide me with the following:

  • Model of your phone.
  • OS/software version of your phone.
  • On the Fitbit app, tap your profile picture > Help & Support and let me know the Fitbit app version.
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