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Charge 4 won't sync to my phone

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‎12-25-2020 11:54 - last edited on ‎12-28-2020 04:30 by Fitbit Moderator

‎12-25-2020 11:54 - last edited on ‎12-28-2020 04:30 by Fitbit Moderator

I got a charge 4 for Christmas but when I synced it to my phone it says charge 3. Is that normal?

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
4 REPLIES 4

‎12-26-2020 06:48

‎12-26-2020 06:48

Hi @Charles1984 and welcome to the forum. To answer your question, no, that is not right. It looks like something went wrong in the setup. Please sync your Charge 4 then do the following: 

 

Remove the Charge 3:

  • From the Fitbit app on your iPhone tap Account -> Charge 3 -> Remove this charge 3
  • From the settings on your iPhone open Settings -> Bluetooth. If the Charge 3 or charge 4 are listed, tap Forget This Device.

Then add the Charge 4:

  • From the Fitbit app on your iPhone tap Account -> Set Up a Device. Please make sure you select Charge 4 then follow the prompts.

This should do it! Please let us know if you have any other questions. 

Best Answer

‎12-26-2020 09:09

In response to SunsetRunner

‎12-26-2020 09:09

So I did that. I did it 3 times just to make sure. I even reset my Fitbit just to see if that was the problem. I keep clicking charge 4 but when it syncs it keeps saying charge 3

Best Answer
0 Votes

‎12-26-2020 09:33

In response to Charles1984

‎12-26-2020 09:33

Sorry it did not word, @Charles1984 . Thanks for trying it. At this point, you should probably try to contact Fitbit Support. But you may want to wait until after the holiday week end. 

Best Answer

‎12-28-2020 09:33 - last edited on ‎05-26-2024 07:41 by Fitbit Moderator

In response to SunsetRunner

‎12-28-2020 09:33 - last edited on ‎05-26-2024 07:41 by Fitbit Moderator

Hi @Charles1984. Welcome to the Community Forums. @SunsetRunner, it's good to see you here and thanks for your help.

@Charles1984, thanks for your efforts while working on this situation. Because it's odd that the Fitbit app is showing a different model, I've contacted our Support team on your behalf so they can look into your details and provide you with assistance. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

Happy holidays! 

Best Answer