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Charge 3 not pairing on set up

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‎10-05-2019 12:13

‎10-05-2019 12:13

Bought a charge 3 today and can’t get past set up. When asked to pair I put in four digit number and get an error message. It days something went wrong there is an error abort. 

 

I had a Versa before which was stolen and had no problems. 

Phone is compatible and software up to date. Tried all trouble shooting advice. Been doing this for 2 hours now and losing the will to live.

 

any help appreciated 

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3 REPLIES 3

‎10-05-2019 19:53

‎10-05-2019 19:53

May i ask what type of phone do you have? IOS.. Android or windows? 

Have you tried with your phone connected to WiFi and cellular. 

Best Answer

‎10-05-2019 23:16

In response to Rich_Laue

‎10-05-2019 23:16

It’s an iPhone se which according to fit bit info is a compatible device. All software is up to date.

 

i have not tried the cellular so I’ll try that.

 

thanks for responding.

 

faye 

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‎10-06-2019 11:48

In response to FayeLiving

‎10-06-2019 11:48

I only asked about both cell and WiFi since most android phone share thesame antenna for Bluetooth and WiFi. For some android phones this causes an ocaisonal hiccup. 

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