Charge 3 not staying connected

[DebBow]

Bluetooth will not stay connected.  Have rebooted Fitbit and iPhone twice today.  Bluetooth finds my Charge 3 but will not stay connected.  Frustrated.

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @DebBow. Welcome. It's great to have you on board and I'm sorry for the delayed response.

Thanks for letting me know that the Charge 3 doesn't stay connected via Bluetooth. You did a great job with the troubleshooting steps and let me help you with this. Just to confirm, is the Fitbit app updated to the latest version?

If that's correct, let's try some steps to reconnect your tracker to the Fitbit app:

1. Remove your Charge 3 and any other device from the Bluetooth settings.
2. Turn off other Bluetooth connections nearby.
3. Force quit the Fitbit app and reboot your phone.
4. Open the Fitbit app and tap on your profile picture > Set Up a device.
5. Choose your Charge 3, the option to replace it and follow the onscreen instructions.

Let me know how it goes.

[DebBow]

Thank you for your reply.  My app is up-to-date and I followed each step of your instructions, unfortunately my 5 month old Fitbit will not pair with my iPhone 6s any longer.  I depend on this function due to my elderly mother's notifications for help or emergencies while I am at work.  Do you have any other suggestions?

[DebBow]

My Charge 3 paired with my iPhone 6s late today!! Hooray!  Hopefully they will continue to work together.

[LizzyFitbit]

Hi @DebBow. It's good to see you again and I'm sorry for the delayed response.

You did a great job with the troubleshooting steps and I'm glad that your Charge 3 was finally able to pair with your iPhone 6S. This is fantastic! If anything happens, feel free to let me know so we can work on that together. By the way, in case you have time I'd like to invite you to visit our Health and Wellness board where you will find great tips and encouragement from other members.

Hope to see you around more often! 😊

[Dpramirx]

I’m having the same issues plus no notifications.

Tried every suggestion plus Fitbit tech help but no resolution.

one tech told me an update would be coming  out soon but couldn’t tell me how soon.

[DebBow]

Thank you. My Charge 3 began communicating about 6 hours after I deleted & reinstalled the app.

Sent from my iPhone

[Dpramirx]

When you deleted the app did you loose all previous data? Did you begin to receive notifications?

[DebBow]

I can't tell that I lost any data.

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Moderator edit: removed personal information

[DebBow]

Notification began. I had to "forget" this device on bluetooth and reconnect but communication with my iPhone didn't begin until several hours later in the day.  

[Dpramirx]

Thanks I will sure try your solution.

Moderator edit: removed personal information

[LizzyFitbit]

Hi @Dpramirx, welcome to the Community Forums. @DebBow, it's great to see you again. I'm sorry for the delayed response.

@DebBow, thanks for taking the time to share the steps that worked for you. I'm sure others will find your posts very helpful!

@Dpramirx, thanks for joining this thread and sharing that you're having the same issue. About your question, please note that we don't recommend to uninstall the Fitbit app from an iOS device. I appreciate your efforts and if you continue having issues to sync your Charge 3, let me know.

I'll be around.

[Dpramirx]

Thanks again for everyone’s suggestions.
My Fitbit is still not getting any notifications text or phone calls. I guess I will have to wait for a software update fix from Fitbit....

Moderator edit: removed personal information

[LizzyFitbit]

Hi @Dpramirx. I hope you're doing well and I'm sorry for the delay.

You're welcome and thanks to you for trying the suggestions shared in this thread. I'm sorry that your Charge 3 keeps having issues to connect correctly to receive notifications. Our team constantly reviews the forums to take our members feedback into consideration when working on our products, so be sure that your comments won't go unnoticed. Since you've contacted our Support team, I'd recommend to follow their recommendations and make sure to keep the Fitbit app updated to the latest version.

I'll be around if you need anything else.