Charge 3 not syncing correctly.

[TishyK]

Every night I am having to reset up my charge 3 because it can’t be found in Bluetooth. It’s only a few months old 

Moderator Edit: Clarified Subject.

[MarcoGFitbit · Accepted solution]

Hello @TishyK I hope you're doing well, it's nice to see you around. 

I appreciate your participation in the Forums and for sharing your experience with us. Thanks for letting know you've already restarted your Charge 3. Tell me, when this started happening? Have you restarted your phone as well? Have you updated the Fitbit app?

Note that your Charge 3 will not sync through the Bluetooth Settings in your phone but through the Fitbit app and if the device is having trouble syncing, please try the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

Give these steps a try and let us know the outcome!