04-25-2019
09:45
- last edited on
04-26-2019
11:33
by
MarreFitbit
04-25-2019
09:45
- last edited on
04-26-2019
11:33
by
MarreFitbit
I have had trouble with my Charge 3 syncing with my iPhone 7Plus. I have followed all the instructions, turning on and off blue tooth, redoing app, restarting the device, making sure everything is up to date. It will work sometimes where I can see my water etc on the watch but only after I reset it up. I have also gone in and clicked sync now. I have it set to all day sync. I also have changed the clock face. What else can I do? Is the Charge 3 not worth what I paid for it? Is there a better one out there? I do not like the looks of the Versa. Is there a new FitBit coming out that has better syncing?
Moderator edit: updated subject for clarity
04-26-2019 12:29
04-26-2019 12:29
Welcome on board @SYNCINGAGAIN, it's nice to see you around here! Thanks so much for taking the time to troubleshoot the difficulties you've been having with your Charge 3.
I was about to create a support case on your behalf, but I've seen you recently contacted our Support Team. If the issue is still persisting, I'd recommend getting back to them so they can continue assisting you.
Let me know if there's anything else I may do for you in the meantime. I'll be around!
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04-26-2019
12:43
- last edited on
04-26-2019
12:53
by
MarreFitbit
04-26-2019
12:43
- last edited on
04-26-2019
12:53
by
MarreFitbit
I have reached out to them and they are going to reach to me and I can't
get back to them. I feel like this is just going no where
Moderator edit: Removed personal information
04-26-2019 12:53
04-26-2019 12:53
Hi @SYNCINGAGAIN, thanks for coming back. I've sent you a PM. 😊
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