Versa cannot be unlocked with phone

[Squid123]

Fit bit as locked after charging & says to use phone to unlock! But theirs no options on my phone to do this!🤷‍:female_sign:

Moderator edit: updated subject for clarity

[SunsetRunner]

Which Fitbit device do you have, @Squid123 ?  And which iPhone?  We’re happy to help if we can.

[Squid123]

Hi Carol 

thank you for reply 😁.. fit bit are replacing my versa as I think it needs sending away! Thank you for replying xx

[LizzyFitbit]

Hi @Squid123, it's nice to see a new member around. @SunsetRunner, thanks for stopping by.

@Squid123, thanks for taking the time to contact our Support Team and I'm glad that they'll send a new Versa. I'm sure you'll reach many goals with your new device.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

See you around! 😎