01-29-2019
15:59
- last edited on
01-30-2019
06:09
by
MarcoGFitbit
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01-29-2019
15:59
- last edited on
01-30-2019
06:09
by
MarcoGFitbit
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Ever since last update Fitbit charge 3 stopped syncing to my iPad. Switched to my iPhone, now it doesn't sync to that either. Turned both devices on and off as well as the Bluetooth and still does nothing. Not at all impressed anymore. Maybe I'll just buy a timex, they still make those right?
Moderator Edit: Clarified Subject.
05-10-2020 04:41
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05-10-2020 04:41
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Sent from my iPhone
05-10-2020 04:46
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05-10-2020 04:46
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Sent from my iPad
05-11-2020 15:41
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05-11-2020 15:41
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Sent from my iPhone
05-12-2020 00:37
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SunsetRunner
05-12-2020 00:37
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05-12-2020 03:05
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05-12-2020 03:05
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number of times, after my having scrolled through the numerous 'post's by
Fitbit, and other 'community' members, and following all those suggestions.
I had followed all the 'tips' and directions on the Help website plus some
help comments from the 'Community posts.
Your 'rep (Mark) spoke with me, and during our recent and lengthy ( almost 2
hours ) phone conversation, with him instructing me in his attempt to solve
the problem,. He was finally able to have my iPad (only) sync with the
Fitbit Charge 3, and 2 days later it had again stopped connecting with
Bluetooth and syncing.
Both devices cannot now be recognised by Bluetooth to connect up when
attempting to sync. Message 'No Device found'.
I can now only wear the Fitbit to count steps etc. and that is all. No
notifications etc etc coming through even though I am quite experienced with
using such devices.
I cannot understand why this problem is shown to be experienced by numerous
others as well as myself.
>From my 'investigating' it would seem that this may have happened after a
recent 'update'.
Are owners of the Fitbit Charge 3 the only people experiencing this worrying
problem, or are the Charge 4 owners affected also?
One comment made on your help Community comments section said he had given
up on the Charge 3, and had bought a Charge 4.
Is that the only way that the problem can be solved? Until this time I have
been quite Ok with Charge 3 and am very reluctant to 'invest' in another
Fitbit.
I do hope you have an answer to this Charge 3 problem very soon.
With thanks
Dee
05-12-2020 03:39
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05-12-2020 03:39
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Sent from my iPad
05-12-2020 04:34
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05-12-2020 04:34
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Since Saturday 5/9 I have the same issue of Charge 3 not syncing with my iPhone. I went through all the steps 3x Sunday to finally sync and yesterday it wouldn’t sync once again. Seems ridiculous to need to do every step daily. This morning no sync. The Bluetooth on my iPhone recognizes the Fitbit.
05-12-2020 06:31
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05-12-2020 06:31
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only a few times a week. When this happens, usually I have to disconnect
my wifi and then sync and this works. Sometimes, it doesn't and I also
have to close and reopen the fitbit app 2 or 3 times and then sync.
Sometimes, I just give up and later it syncs fine. Eventually, I get it to
sync but I shouldn't have to o this. Everything else works with my Iphone.
It's only the Fitbit3 that isn't interacting with the app correctly.
There is obviously some kind of conflict that involves fitbit charge 3,
iphone bluetooth, and wifi . It needs to be addressed by the Fitbit
people,
05-12-2020 06:43
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05-12-2020 06:43
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Sent from my iPad
05-12-2020 07:00
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SunsetRunner
05-12-2020 07:00
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05-12-2020 07:32
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05-12-2020 07:32
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Fitbit was at 99% Sunday and after many tries it did sync. Yesterday same problem by evening. 42% today and not syncing—- frustrating to go through this every day.
05-12-2020 08:31
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05-12-2020 08:31
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I haven't even thought about battery level. Maybe that has something to do with it. Today it was under 50% and it did not sync until many tries.

05-13-2020 03:01
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05-13-2020 03:01
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05-13-2020 03:04
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05-13-2020 03:04
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another way to go direct?
05-13-2020 03:30
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05-13-2020 03:30
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Not that I know of. As I said my daughter did it for me.
05-13-2020 04:10
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05-13-2020 04:10
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Tried 4x yesterday—- phone off and on, full charge on Fitbit 3, turn Bluetooth on and off, turned Fitbit off and on—- 3rd day now and still not syncing 🤨

05-13-2020 04:35
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05-13-2020 04:35
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I had a similar issue and thought it was me. Unbelievable fitbit has become so unreliable.

05-13-2020 06:17
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05-13-2020 06:17
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I emailed the issue to Fitbit help

05-13-2020 06:47 - last edited on 05-15-2020 13:26 by LiliyaFitbit
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05-13-2020 06:47 - last edited on 05-15-2020 13:26 by LiliyaFitbit
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Would love to hear their response. Thanks.
Moderator edit: personal info removed
05-13-2020 07:35
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05-13-2020 07:35
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Yeah, same for me. My phone says the device is connected on bluetooth. Then the app says it can't find device. It's like the Fitbit is sleeping. Like I said before, it did help me to do these things when I have trouble syncing - I close the fitbit app, turn off wifi on my phone and then try to sync.- this one often works immediately for me. A few times it didn't and I turned off the phone blue tooth, disconnected and then turned it back on.and reconnect the device. After it reconnects, it works after a about minute.

