Charge 3 not syncing with iPhone/iPad.

[MichaelPacello]

Ever since last update Fitbit charge 3 stopped syncing to my iPad. Switched to my iPhone, now it doesn't sync to that either. Turned both devices on and off as well as the Bluetooth and still does nothing. Not at all impressed anymore. Maybe I'll just buy a timex, they still make those right?

Moderator Edit: Clarified Subject.

[Lionfish]

iOS 13.5

Fitbit on device screen 28.20001.63.5.

It stayed synced for a couple of days then it failed to sync despite my efforts wasting my time it is now refusing to sync at all.

Bring back the FitBit HR mine never missed a beat in nearly 4 years until I drowned it at Iguassi Falls last year and my wife bought me a new and supposedly upgraded Charge 3!

My sons iwatch seems reliable if a bit expensive🤔

Where to next do all the Charge 3 owners get a refund🙄 

I should mention that I have gone through 3 Charge 3's in the first few months after purchasing it in March 19 - the one I am currently using has a stripy display which is difficult to read but I was prepared to hang in with it as it WAS working ok until the recent fiasco!

[Lionfish]

So after reinstalling the app on my iPhone 8, deleting the device and rebooting it then reconnecting it it has now been sitting there telling me it has found the device - but it has been spinning for a couple of hours so far!

[Lionfish]

You were right I rebooted and deleted and reconnected the device about 8 times and it decided to recognize it and sync except of course it lost data mainly related to sleep which is what I am currently trying to manage!

I don't think we should be expected to have to put up with continually (every couple of days currently) rebooting and reinstalling the device and accepting continual data loss!

Where to from here FitBit?

[DaveBach]

Knock wood but my syncing problem seems to have been resolved. Finally.  For the last week or so, it syncs right away every single  time I open the app. I  updated my IPhone Ios and I don’t know if Fitbit auto updated or not – it says it is up to date.  I am using versions  Ios 13.5 and Fitbit 3.21 (955) and it is working from me now.

Please note that I do not use all day sync. I sync only when the app is open.

[Joyce16]

I to have done all the steps you have suggested deleting everything starting from scratch. My iPhone says that the Fitbit  is connected but the Fitbit app itself just keeps spinning round and round no matter how many times I restart or download a new app or turn off the Bluetooth and turn it back on. Someone from corporate please respond to all these requests. This all happened just within the last two weeks I’ve only had this for less than a year

[Lionfish]

Well done!I managed nearly a week without it crashing but now I am back to square one!

I have iOS 13.5 but device tells me I am on version 28.20001.63.5, where did you get your software version from?

I suspect FitBit are fiddling with the software in the background otherwise the things would either work and stay working on not work, perhaps they are trying to get us all to buy the Charge 4, which seems to have good reviews however the reviews are probably sponsored. It would be pretty dumb to think by rendering the Charge 3 unusable people would rush out and buy a Charge 4!

My wife bought me the Charge 3 a bit over 12 month ago to replace my Fitbit HR which had performed flawlessly for about 4 years until I drowned it at Igussu Falls. I then went through 3 Charge 3’s in a couple of months, the last one which I am currently using has a crappy display that’s missing lines and had to read but they wore me down!

[Lionfish]

Mine keeps doing the same, I am sitting here looking at a display that says it is connecting but I now know its only kidding and is busy loosing data for me.

Good Lucy with any sort of response from FitBit they haven’t done anything in the last month or so - seems since they were bought out they have a new no-customer focussed policy.

Much as I hate to loose a few years of data that my specialist like to review for my medical condition I think I will be shopping in the near future for something that might actually work.

A very disillusioned long term loyal (until now) FitBit advocate.

[Lionfish]

Ok after several hours and the usual nonsense of deleting it and trying to reconnect it several timed it is back in sync - I don’t know for how long though?

As normal it has lost heaps of data - really frustrating.

looking at the data loss I suspect these things have been programmed to fail at midnight.

anyone else having the same thoughts?

[Westie5]

Mine was almost seamless for about 4 days and last night synced for the last time at 10:27 pm EST.  This am it didn’t even show up on my Bluetooth.  I went back to app to begin the usual steps to set up device.  Per usual app affirmed Charge 3 is already connected so for a double check I went back to Bluetooth and there it was—connected.  I didn’t lose any data.  Will see if I get 4 more days.

[Lionfish]

Thanks for that update.

I still think its a bit sad that we get excited/stratified with a 4 day run when it should keep dropping out.

I wonder if anyone form FitBit reads these posts and is doing anything about the problem because they are sure heading to a big loss of market share?

[LiliyaFitbit]

Hello everyone. Thank you for your updates in this thread.

I am glad to hear some of you were able to resolve the issue and your devices are syncing now. I really appreciate your time and feedback, our team is always working on our products and services, and your comments are always welcome. If you continue experiencing difficulties with syncing, please check this post with useful information. 

@Heiliskiak  You can confirm the latest version of the Fitbit app at What's changed in the latest release of the Fitbit app?

I'll be around if you need further assistance.

[Lionfish]

Tried the options that were feasible, ie things I can do when the Fitbit is not connected to the iPhone which is my current problem, ie I can’t check the software version of the app because the device will not connect to anything!

Where to next as FitBit in Australia don't have phone, a physical address or an email address anywhere I look? One could almost suspect they don't want to be contacted?

[Lionfish]

I ended up going the whole hog:-

• Delete device from bluetooth on phone,
• Forget device on app,
• Turn phone completely off,
• Plug device into power and reset device,
• Phone back on,
• Setup device in app - at last it found it and gave me the option for the pass-code,
• Enter pass-code,
• checked allow to sync.

All good - for a whole 10 hours - then go through the whole process again!

Fitbit this is getting way beyond a joke - when will someone in corporate take this seriously and allocate resources to getting it fixed - it can be that hard!

In the mean time Fitbit has lost a HUGE amount of credibility in the market with existing loyal users chucking them out and going out to get something that works - I know because I scored one for spares off a friend of mine who was over it!

Can someone please respond so I know I am not wasting my time providing feedback - well I know I'm wasting my time but a response would make me feel better:-)

[Joyce16]

I totally agree and did the same thing over and over. Taking my son’s advice and thinking about quit going over this and just buy a reliable Apple Watch. Getting only the same old cut and paste response from Fitbit to do the same routine that I’ve tried 10 times and it doesn’t work. More advertisement to switch to Apple

Sent from my iPhone

[1Slander]

Yes I’m starting to think along these lines too but giving Fitbit an opportunity to get it sorted before doing that as I have been mostly happy with them for a long time...

Moderator edit: personal info removed

[Lionfish]

Bermuda - I'm jealous!

I have had a similar view given I have 5 years worth of data stored with FitBit that my Cardiologist likes to refer to but given it has been going on since about the 18th May where I need to go through the process of deleting the device from the phone Bluetooth, forget the device in the app, turn my phone off to reboot it reset the device then go through the whole process of setting it all up  again multiple times a day and I still loose data and FitBit never bother to respond I'm not sure what else to do!

[Lionfish]

Well I got all excited with the new update they rolled out yesterday but it has just failed again - I got nearly 24 hours so I guess that’s a big improvement - NOT!

I wonder if anyone at FitBit actually reads these posts and cares enough to do something because I can not EVER get a response?

[Marilyn604]

Wow! That actually worked. After spending 40 minutes on Fitbit chat support, and having them not be able to solve the problem (they did try really hard), your advice worked. What I had to do was go into Bluetooth on my phone, and press 'forget this device' and then try connecting again. I was able to connect the tracker with my phone. Yay! Thanks.

[Lionfish]

Glad it worked for you, happy to help.

Perhaps I should get a job with FitBit Help Desk - no I don't think so - perhaps if FitBit read some of the posts sometime they might see how frustrated users are plus they might pick up a few clues on what desperate users are having to do until they get around to doing something to fix the issue.

I feel for the people on the Help Desk they are just trying to do a job with obviously no support from Executive to actually fix the issue - as people leave F

[LiliyaFitbit]

Hello all, thank you for your participation in the forums and for sharing your experiences and feedback.

This issue is still not resolved, but high priority. I'll continue to update this thread. Thanks very much for your patience. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

@Lionfish thank you for your participation. I appreciate your time and feedback as this helps us to keep improving. Thank you for sharing your workaround, I am sure many users will find this information useful while we're working on the fix. 

@Marilyn604 I am glad to hear that you're able to resolve the issue by removing your device from the Bluetooth on your phone and re-connecting again.

Let me know if you have any questions.