Charge 3 not syncing with iPhone

[Tam5]

Charge 3 not been working for about 3 weeks now still under guarantee time not right and not syncing to my iPhone. 3 phone calls to fitbit last one told they were having issues and couldn’t do anything for me. If anyone experienced same issue and have a solution to charge 3 issues or how to get them to honour guarantee

Moderator edit: updated subject for clarity

[SunsetRunner]

Hello @Tam5 

I can try and help you but first I need to know what type of iPhone you have so I can assure first that your iPhone will be compatible for the Fitbit App. So what version of iPhone do you have?

[Tam5]

I have a iPhone 6s that has worked for the last 9 months with this phone

Sent from my iPhone

[SteveH]

Syncing problems - unfortunately - do happen from time to time. The usual things to try are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?