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Charge 3 not syncing with iPhone.

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‎03-22-2019 17:46 - last edited on ‎03-23-2019 08:39 by Moderator Alum

‎03-22-2019 17:46 - last edited on ‎03-23-2019 08:39 by Moderator Alum

For the past week my charge 3 has not been syncing to my iPhone and the time clock has slowly fallen behind. I tried restarting it, restarting my phone, turning Bluetooth on/off, “forgetting” the device on my phones Bluetooth and tried to add it as a new device, logged out then back into the app, and finally a couple days ago I deleted the app and then downloaded it again and it finally synced. It won’t sync again though and this time nothing is working and the time is almost 2 hours behind. The app just says “looking...” I’m starting to regret this purchase.

 

Moderator Edit: Clarified Subject.

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‎03-23-2019 08:42

‎03-23-2019 08:42

Hello @Shaynaleah, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. 
 
In case you need anything else, please feel free to reply as well. Happy stepping. 
Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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