Charge 3 sleep and HR disappeared from iPad dashboard

[Michellewi]

Im loving the heart rate monitor, and the sleep monitor, and all the associated analysis which goes with it.... but Im having problems with the user interface on my iPad, Both the heart rate and sleep Information disappeared from the display, and the display changed to show calories as the main icon rather than steps which were previously selected, and won’t let me change from this ! I can still see most of this information (Both heartrate and sleep) on my iPhone 5 which has a Lesser version of the Fitbit app on it, both of these sync (iPhone and iPad) with my charge 3, but the much newer iPad has much more limited information than the Old iPhone 5! And I can’t look at the in-depth sleep analysis any more ... when you have a moment ..please help..thank you

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Michellewi.

I appreciate your participation in the Forums and sharing that your heart rate and sleep information disappeared from your iPad dashboard. Thank you for confirming that you can see your details including sleep and heart rate on your iPhone dashboard. I appreciate the additional details, I understand how you are feeling as you love tracking your details and I am here to help. I recommend confirming that you're logged in the same Fitbit accounts on your iPhone and iPad:

1. Tap the Today tab, and tap your profile picture.
2. In the Privacy and Security section, tap Security and Login and check your email address. 

You can find the steps to add or rearrange your tiles in the Fitbit app at How do I add, remove, or rearrange stats on the Today tab in the Fitbit app?

For the information about checking your sleep details, see How do I see my sleep stages?

Keep me posted on the outcome. I'll be around if you have any additional questions.

[Mamajana]

All of the sudden I have stats missing on the dashboard of my charge 3 and the device is not showing up in my Bluetooth.  No sleep, steps, or HR stats.  I took the device off to shower and when I put it back on it wasn’t syncing. Also missing the page with all of my device information like apps, clock face, etc. I’ve done a hard shutdown on my phone and my device, I’ve turned off Bluetooth 20 times, nothing seems to work. I’ve also uninstalled and reinstalled the app several times. Help!

[LiliyaFitbit]

Hi @Mamajana, it's nice to see you again in our Community Forums. 

Thank you for joining the thread and sharing that your stats disappeared from the dashboard and your Charge 3 is not showing on Bluetooth. Thank you for trying to resolve this, I understand how you are feeling and I am glad to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.