09-14-2020 20:56 - last edited on 09-16-2020 14:09 by LiliyaFitbit
09-14-2020 20:56 - last edited on 09-16-2020 14:09 by LiliyaFitbit
I have the charge 3 and ever since the last update I too no longer receive my text message alerts. It is so annoying!
Moderator edit: subject for clarity
09-16-2020 14:16
09-16-2020 14:16
Welcome to the Fitbit Community, @Hello_world.
I am sorry to hear you no longer receive your text message alerts on your Charge 3 since the last update. I understand how frustrating this is for you and I am here to help. I recommend confirming that you don't have "Do not disturb" or "Sleep Mode” turned on: press and hold the button on your device. Tap a setting to turn it off. When you turn off the setting, the icon appears dim with a line through it. For more information, see How do I navigate my Fitbit device's screen?
You can find the complete troubleshooting instructions at How do I get notifications from my phone on my Fitbit device?
By the way, I've moved your post to this new thread so you can have more chances to receive help from the Community.
Let me know how it goes. I'll be around if you have any additional questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.