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Charge 3 will not sync with iPhone X

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‎09-15-2019 09:33 - last edited on ‎09-16-2019 10:38 by Fitbit Moderator

‎09-15-2019 09:33 - last edited on ‎09-16-2019 10:38 by Fitbit Moderator

I've had my FitBit Charge 3 for a few months now and has been working fine till now.  It's stopped syncing.  Things I've tried:

1) Restart Charge 3.

Didn't work.

2) Restart IPhoneX.

Didn't work.

3) Uninstall FitBi tiOS app and reinstall.

Didn't work.

4) Turn off Bluetooth on IPhone and turn back On

Didn't work.

5) Remove Charge 3 from Bluetooth devices on phone and remove from FitBit App.

Better success.  When trying to add the Charge 3 device to my FitBit App, took about an hour or waiting and entering multiple 4 digit codes to connect the device before a connection was made and my data was synced.  Then I loose the device again and have to go through the 1 hour process again to sync my device.

 

I had a Charge 2 and never had this issue.  With the Charge 3, it really bad that I cannot sync my data anymore.   I may switch to the Apple Watch 5

 

Moderator edit: updated subject for clarity

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‎09-16-2019 11:02

‎09-16-2019 11:02

Hi @KLW974. It's nice to see a new face around.

 

Thanks for sharing detailed information about your Charge 3, and the troubleshooting steps that you've tried prior posting. You've done a great job, and let me help you out with this. I've gone ahead and contacted our Support Team so they can create a case on your behalf and provide you with further assistance. You'll receive more details via email, so make sure to check your inbox.

 

Keep me posted!

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