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Charge 3 won't connect to iPhone's Bluetooth

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‎11-08-2019 13:11 - last edited on ‎11-09-2019 08:31 by Fitbit Moderator

‎11-08-2019 13:11 - last edited on ‎11-09-2019 08:31 by Fitbit Moderator

Since yesterday (before I updated my phone) my charge3 is dropping Bluetooth connection, it’ll connect once I open the Fitbit app and sync the watch to update steps but disconnects again! Any ideas? Thanks (I have restarted the watch and my IOS is up to date!)

 

 

Moderator edit: updated subject for clarity

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‎11-09-2019 08:34

‎11-09-2019 08:34

Hi there @MrsMcGarry, thanks for stopping by and for taking the time to troubleshoot the syncing difficulties prior to contacting us. 

 

Besides the steps you've tried so far, I'd recommend doing the following:

 

- Open Settings app on phone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON

 

Give this a go and let me know if the steps work. I'll be around, keep me posted! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎11-09-2019 08:34

‎11-09-2019 08:34

Hi there @MrsMcGarry, thanks for stopping by and for taking the time to troubleshoot the syncing difficulties prior to contacting us. 

 

Besides the steps you've tried so far, I'd recommend doing the following:

 

- Open Settings app on phone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON

 

Give this a go and let me know if the steps work. I'll be around, keep me posted! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎06-16-2020 04:37

In response to MarreFitbit

‎06-16-2020 04:37

Ok so I’m all connected but I’m still not getting notifications. I have re-installed the watch and it’s all deffo connected. This is driving me demented, I wouldn’t recommend this watch to anyone!

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