Ionic no longer recognised by iphone

[NickConnolly]

Phone can’t detect it and time is no longer correct. Not syncing but data sometimes updating somehow. Yes, I’ve tried all the steps in the not-syncing threads. Not working and currently the watch is effectively useless - not even working as a watch as the time is wrong.

[NickConnolly]

Looking through other posts, it doesn’t look like this issue is being fixed anywhere and is endemic with iOS. So do I change my phone or do I change my watch?

[NickConnolly]

Three things I don’t understand:

1. There’s clearly data occasionally moving between watch and phone but inconsistent

2. the time occasionally fixes itself but without syncing wanders off from the real time steadily. Over 12 hours the watch time is off by an hour.

3. Bluetooth can’t spot the phone - so that’s not just a problem with the app. There’s a baddy compatibility issue between the watch and phone.

that second point is a big issue obviously. The watch not syncing is annoying but I can wait for a solution IF the watch worked! But the watch can’t even keep time right through the day. Within half an hour it’s inaccurate, within a couple of hours it’s plain wrong and within a day it is absurd. A cheap $5 digital watch keeps better time. That can’t be just an app issue.

some answers would be nice...

[Hariseahead]

I’ve exactly the same issues. When I installed the Fitbit app to my iPhone, all was well for a good few weeks, gradually these issues commenced. Now rendering the watch useless. I’ve a theory that Apple have encrypted the recent update to cause these issues, I’m sure Apple watches are unaffected. 

[NickConnolly]

It could be misbehaviour from Apple but that would need to be subtle because they would face prosecution on multiple levels. It would explain why Fitbit are being so cagey.

I’ve seen no explanation of the root cause of the issue nor any explanation why the watch loses time (makes no sense if it is the app - the watch should keep the right time for more than a few hours between syncs).

There’s no timeframe being given for a fix either. No answers being given here either. The phone literally can’t see the watch over Bluetooth so the problem is definitely deeper than the app. There is a basic compatibility issue between the watch and the phone. That implies the phone needs a firmware update but that can’t happen because that would need the phone to connect.

currently 7 am here and my watch says it is 3:13 am.

[Hariseahead]

Yep, I guess that sums it up. No fix from Fitbit, Apple don’t give a sh&t , and in no hurry to fix. So, are we to be funnelled down apple avenue? Change your watch or change you’re phone?? Hmm’ expensive dilemma. Me, for my hard earned cash, I’m thinking if Apple don’t sort soon I’ll be prepared to change my allegiance, and suffer the Chinese threat, Samsung I’m on my way!!

Sent from my iPhone

[NickConnolly]

THE FITBIT APP JUST UPDATED AND....the watch still isn’t syncing or showing the right time or visible on Bluetooth.

looks like I’m going to have to buy an Apple Watch instead and see if I can get money back from Fitbit on the watchstraps and Aria2 I bought.

[Hariseahead]

It stinks....... time is ok at moment. Nothing else is!! Heart rate, sleep, etc well nothing! . Good luck

Sent from my iPhone

[NickConnolly]

Still no insights from anybody as to why the watch is slow. I collected some data

real time v watch time

8:28 4:28

9:18 5:13

9:44 5:37

10:04 5:55

11:25 7:09

it is approx 0.1 of a minute per minute falling behind. The official answer is that it is part of the Apple sync issue but I’m not seeing other people with this issue as well.

[NickConnolly]

if the phone has the app running and the watch is on the charger and both phone and watch are connected to my home wifi THEN there is some syncing of data (presumably via the Fitbit servers) AND the time on the watch corrects itself.

Once the time adjusts, the watch still runs slow ie the time gets steadily (about 0.1 mins per minute) out front m the actual time.

i tried a shutdown/restart with the watch in this setup and it didn’t help fix anything.

[Hariseahead]

Earlier this evening, I tried the only thing that I’ve not tried. I binned the Fitbit app, turned phone off then on re loaded the Fitbit app from App Store, hey presto, syncs correctly all issues gone, well for know any way. Lost very little data. Severe thing to do, but last resort and it worked, for now, for me. 

[NickConnolly]

I’ll give it a go.

[NickConnolly]

Having spent time on the Versa specific forum, I can see that the exact same issue (not syncing via Bluetooth, time being wrong) is happening with people with Versa watches & Android phones. I have an Ionic & an Apple phone. So it’s not the type of phone and it isn’t the type of watch but a more broad issue with Fitbit devices.

[NickConnolly · Accepted solution]

I tried an Offload delete of the app (deletes app but keeps saved data/settings). Didn’t work.

I tried a full delete of the app (including data). Didn’t work.

the only thing I haven’t tried is a factory reset of the watch. Well I’ve pretty much given up and off to the Apple Store today to get a shiny Apple Watch - so what the heck! Factory reset time! The worst that can happen is the watch gets bricked 

[Brainstorm63]

My Ionic has worked great for nearly a year, until recently when it stopped connecting or syncing to my phone.I remove the app and restarted my device, nothing worked.  So I tried resetting my Ionic which resulted in an endless boot loop.  Thankfully JB-HI replaced it for me with a new one, which I was able to setup with incident.  Now, though it is doing the same thing.  I turned it off and then back on, so the time is wrong, but it still didn't sync.  So Removed it from the app and now it won't see the device to add it back in.  It says FOUND... but then just spins it's wheels.

FitBit, you need to fix this, it has already cost you a brand new FitBit Ionic and it I try resetting this one, it cost you another. (so I am not game, somehow I don't think JB will believe me twice.)

Nick (who did love his fitbit Ionic very much.