Charge 3 won't pair with iPhone 6

[JoyfulStephanie]

My app wasn't syncing, and after all the usual turn bluetooth on and off, turn phone on and off, delete Fitbit app and upload it again were not working, I unpaired my Fitbit from my iPhone (as I've done before in the past) and for whatever reason - it will not pair up.  The app searches and searches for my Fitbit - with my Fitbit next to my iPhone and it will not sync. My iPhone 6 operating system is iOS 12.4.2

Help!

Thank you!

Stephanie  

Moderator edit: updated subject for clarity

[SunsetRunner]

Hello and welcome @JoyfulStephanie 

I see your having trouble getting your Bluetooth to find your Fitbit. Let’s try to send it a reminder this way....

Heres how:

open your Fitbit App

tap your Profile Picture on upper left

scroll down and tap Charge 3 (located just under “My Family”

now scroll down to notifications 

turn one of your notifications off then on again 

If that doesn’t work let’s try this:

go to your iPhone 6 settings>then tap Fitbit> then make sure Bluetooth is enabled 

😃 please let me know if this resolves the issue 

[JoyfulStephanie]

Thank you for this reply!!  I do not have the option to tap Charge 3 because my Fitbit isn't paired.  Here is a screen shot of when I follow your steps - Charge 3 isn't an option for me because I need to set up my device (my Charge 3) but no matter how many times I try - it will not pair!  

Stephanie, 

[JoyfulStephanie]

I went to setting, then tapped Fitbit - but wasn't sure about the Bluetooth part - here is a screen shot of what I see: - Maybe I'm doing something wrong?  

[SunsetRunner · Accepted solution]

Hello again @JoyfulStephanie 

Can you try restarting your Charge 3. Here’s how:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button to restart your tracker:
   • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
   • For Charge 3—press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

you might have to try the restart a few times. 😉 keep me posted 

[JoyfulStephanie]

Be prepared to either roll your eyes at me or laugh out loud!!!!  I didn't scroll down far enough on the pick your Fitbit to pair!  I have a Charge 2 not a Charge 3 and kept selecting Charge 3!!  No wonder it didn't pair!!  Thank you SO much MegaBite!!!!!!  My Charge 2 is now paired and back to working as usual!!!!!!!!!!!

Have a WONDERFUL day!!!!!!!!

Stephanie, :)))))))

[SunsetRunner]

Woohoo @JoyfulStephanie !! I’m super happy your up and running again!! 😃

[LuluB232]

Thanks for posting this questions.  Describes my current issue exactly.  I'm trying the restart now.  So far, I've done it twice.

I will try MegaBites other suggestions as well.  So frustrating.

Lulu

[LuluB232]

I am trying this now on my Charge 3.  It takes a lot longer than 8 seconds.  A straight line comes up first, bit by bit.  Not sure how long I have to hold the button.  My finger got tired and I had to let go.  Finally, I saw a smile face.  Still the app could not find it on my iphone.  I will keep trying. 

Thanks a bunch.

Lulu

[LiliyaFitbit]

Welcome to the Fitbit Community, @LuluB232.

Thanks for the details shared in your post and for already trying to resolve the issue. I am sorry to hear about the frustration this situation has caused. I recommend following the complete troubleshooting instructions at Why can't I set up my Fitbit device?

Hope this helps!

[LuluB232]

Hello,  Thanks for the reply.  I have a charge 3, so the link did not help since it is for the charge 4.  I have gotten close a few times to pairing my charge 3 with my iPhone.  I also tried a few times with my iPad and still no luck pairing.  Here are a couple screen shots of how far I got.  Another new issue since I have done the restart so many times, is that the actual time on my Charge 3 is slow by about 25 minutes.  I can't even wear it as just a watch now.  I'm super frustrated and am seriously considering a different brand.  It shouldn't be this hard to pair my fitbit charge 3.  Thank you for any help you can give me.

[LiliyaFitbit]

Thank you for your reply and a screenshot, @LuluB232.

I appreciate your efforts and the additional details, I understand how you are feeling. You can find the troubleshooting instructions under Troubleshooting steps for all Fitbit devices. I also recommend trying the following:

1. Restart your router.
2. Try an alternative network.
3. Turn off WiFi on your phone and use your cellular data.
4. Make sure your phone or iPad are up-to-date: Update your iPhone, iPad, or iPod touch.
5. Uninstall the Fitbit app, restart your phone and reinstall the Fitbit app.

Hope this gets you back on track!

[LuluB232]

Hello,   Thank you for all the suggestions.  I have done every single one.  If I try to pair with my iPhone (it just updated last night), I never get the code to pair.  I have deleted the app, reinstalled and still not working.   I tried to pair with my iPad mini, and I get the same Abort message. 

Any more suggestions?

Thanks again. Lisa

[LiliyaFitbit]

Thank you for your response, @LuluB232.

I am sorry to hear the issue persists, thank you for your efforts. I recommend getting in touch with our Support team so they can evaluate your tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[LuluB232]

Thank you for all your efforts in trying to help me.  I just tried the link you shared previously and called the help desk.  I kept trying to select option 4 for my fitbit questions and it kept repeating the same message of options saying it would hang up if I didn't choose something.  I tried and tried to get to option 4 to no avail.  Fitbit just lost me for good!! I do appreciate your efforts though.