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Charge 3 won’t pair with iPhone

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‎04-04-2022 13:25 - last edited on ‎04-08-2022 15:42 by Fitbit Moderator

‎04-04-2022 13:25 - last edited on ‎04-08-2022 15:42 by Fitbit Moderator

Last night my charge 3 (has worked fine since receiving it 1/2019) started to blink and vibrate and the screen was unresponsive. I attached it to the charger overnight and it was still unresponsive this morning. Followed all troubleshooting I could find. The display works now but I cannot set up on the app. My iPhone can locate the tracker but it won’t pair. A new 4-digit code continues to appear and not work. 
Do FitBit trackers no longer pair with iPhones? 
thank you - 

 

Moderator Edit: Clarified subject

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‎04-07-2022 04:26

‎04-07-2022 04:26

😃 Hello @BellaDi 

I dug around a bit to see what I could find and I think doing the steps described by @MarcoGFitbit in this post here: https://community.fitbit.com/t5/iOS-App/Charge-3-not-syncing-with-iPhone-iPad/td-p/3240123 could certainly solve your particular issue. 

Hopefully these steps will get you up and running again. 😉 Happy Stepping!

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