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Charge 3 won't set up - Error 404

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‎04-21-2020 10:36 - last edited on ‎04-23-2020 17:48 by

‎04-21-2020 10:36 - last edited on ‎04-23-2020 17:48 by

Hi I have a Problem with sync my fitbit charge 3  every time I want to set up my charge 3 I have just error message 404 and then nothing happens.. I´ve tried everything  uninstall app restart my phone restart blootooth it just won´t sync...  it worked this morning and then just unpaired by it´s self and from that point I was unable to sync.

 

 

Moderator edit: subject for clarity

 

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‎04-23-2020 17:47

‎04-23-2020 17:47

Welcome to the Fitbit Community, @LukasWinchester.

 

I am sorry to hear about the issue you're having with setting up your Charge 3. Thanks for trying to resolve this and I am here to help. I appreciate the additional details and would like to confirm if you've followed our troubleshooting instructions from this help article: Why can't I set up my Fitbit device?

 

If your phone is not in English, I recommend changing the language on your phone to English and set up your tracker. After setting up the tracker, you can change the language back. 

 

Keep me posted on the outcome. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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