Charge 3 won't sync to iPad

[EnBC]

My charge 3 will not synch with iPad app after recent update

— i have deleted and reinstalled the app

— I cleared all Bluetooth connections from the account except the ipad

— I rebooted the charge 3 from the charge 3 setup menu

—the battery is charged

— I have a good internet connection

—when I try to synch, I get an error message stating that the device cannot be found or it tries to synch and hangs up after 4 or 5 minutes.

currently the device is worthless since I cannot see my data in the app. 

any advise would be appreciated.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @EnBC.

I understand how you are feeling about this situation and appreciate your troubleshooting efforts. I recommend confirming the complete tips to resolve the syncing issue at Why won't my Fitbit device sync?

Let me know how it goes.