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Charge 3 won't sync to iPhone 10R after iOS update

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‎06-03-2020 18:38 - last edited on ‎06-05-2020 18:06 by

‎06-03-2020 18:38 - last edited on ‎06-05-2020 18:06 by

After the last IOS update, my Fitbit Charge 3 will not sync to my iPhone or iPad.  I am hard of hearing and need the alarm function which is no longer accessible to me.  

 

 

Moderator edit: subject for clarity

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‎06-05-2020 18:02 - edited ‎06-05-2020 18:07

‎06-05-2020 18:02 - edited ‎06-05-2020 18:07

Welcome to the Fitbit Community, @Bubbanan.

 

I am sorry to hear your Charge 3 won't sync to your iPhone or iPad after the last iOS update. Thanks for trying to resolve this, I understand that this is important to you in order to use alarms and I am here to help. I would like to advise that this issue has been reported to our team and we're working to identify a resolution as quickly as possible. Be sure to keep the Fitbit app up-to-date as the updates come with new features and bug fixes. 

 

Meanwhile, I recommend trying the following:

 

1. Go into your phone's Bluetooth menu.
2. Tap on the icon next to your Fitbit device.
3. Press Forget this device.
4. Re-open the Fitbit app and re-bond your device.

 

For complete troubleshooting instructions see Why won't my Fitbit device sync?

 

If your device is not paired to your Fitbit account at the moment, please follow the steps at Why can't I set up my Fitbit device?

 

Keep me posted on the outcome. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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