help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Tile migration error

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-18-2020 03:31

‎04-18-2020 03:31

I have just updated the app tonight and several issues have come up. 

 

I went to do a workout in the intro to hiit program and every time i clicked on the workout i wanted to do, it would progress my screen to fitbit coach but no workout would come up? 

 

Then after my workout the app said no device found, my Versa disconnected from my bluetooth and wouldn’t work. I tried re connecting it as well. 

I also tried deleting and re installing the fitbit coach app and didn’t make a difference. So i then deleted the Fitbit app and reinstalled and now it will not recognise my Versa at all. It is stuck on the finding device screen and won’t find my device. 

 

Has anyone else had issues since updating today??

Best Answer
0 Votes
1 REPLY 1

‎06-05-2020 19:46

‎06-05-2020 19:46

Welcome to the Fitbit Community, @jaydonkrieger.

 

I appreciate your participation in the Forums and sharing the difficulties you're experiencing with your Fitbit Versa and the Fitbit Coach app. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Our team has recently released a new version of the Fitbit app. Please make sure you have downloaded the new version by following these instructions. If you continue experiencing difficulties with syncing, I recommend doing the following:

 

  1. Go into your phone's Bluetooth menu.
  2. Tap on the icon next to your Fitbit device.
  3. Press Forget this device.
  4. Re-open the Fitbit app and re-bond your device.

For complete troubleshooting instructions see Why won't my Fitbit device sync?

 

You can find the troubleshooting tips to resolve the issue with Fitbit Coach app at Why isn't the Fitbit Coach app working?

 

Keep me posted on the outcome. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes