Charge 3 won’t sync

[xcountrymachine]

Since did iPhone update, my tracker won’t sync. I’ve tried the fixes suggested and won’t work. Now says need to turn on Bluetooth which IS on and shows my charge 3 as paired. When I go to sync I now see a charge 2 icon at the top which I have previously removed this device and it does not show in Bluetooth. Help?

[SunsetRunner · Accepted solution]

Hello @xcountrymachine 

Welcome to the community. I understand you have syncing issues. I hope I can help. Let’s first try restarting your Charge 3. Here’s how: 

From the clock face, swipe to Settings and tap Reboot Device. 

if that doesn’t work please try this:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button to restart your tracker:
   • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
   • For Charge 3—press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable. Now try seeing if your syncing correctly.

If the above steps still do not resolve your issue I think your best course of action is to do a complete uninstall/reinstall of your Fitbit App. You will not lose data doing this. 

Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up

2. completely uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

7. When prompted by your Bluetooth tap yes 

8. now try to sync 

Doing this will give you the cleanest install and should repair your syncing time issues.

😃 please let me know if this gives you the best answer for your syncing issue