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Charge 4 stopped syncing after iOS 15.1 update

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‎11-30-2021 06:36 - last edited on ‎12-03-2021 15:03 by Fitbit Moderator

‎11-30-2021 06:36 - last edited on ‎12-03-2021 15:03 by Fitbit Moderator

I'm now on my 3rd charge4. first bought in May, mine too stopped syncing after 15.1 iOS update.

tried everything, even used fitbit chat and went through it with advisor. ended up getting a replacement 3 days ago. exactly the same thing so after them instructing me to go through everything unto resetting my network settings they gave up and sent yet another. It arrived today and this one won't sync either. 

They just won't show up on bluetooth list anymore, which I've kept telling them.

Why can't fitbit be found by bluetooth? Its obviously not a rogue charge4 as I've now had 3 that bluetooth won't find.

 

Moderator Edit: Clarified subject

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‎12-03-2021 15:23

‎12-03-2021 15:23

Hi @swplus2. Welcome on board.

 

I’ve moved your post to this new thread since you have a Charge 4. I appreciate the steps tried prior to posting, as well as contacting our Support team. I understand how frustrating this can be and please know this feedback won't be taken for granted. Because you've exhausted the possible troubleshooting steps and the issue persists with your replacement, my best advice is to get in touch with our team one more time to they can investigate what may be occurring and continue helping you. Please click here to get connected with them via chat or phone.

 

See you around.

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