Charge 4 suddenly won’t connect to app

[Clfl]

New Fitbit charge 4 working fine but at some point in the middle of night it suddenly stopped syncing to my app. All info is on watch but exercise and sleep not showing up on app.  I removed charge from phone. Shut off bluetooth on my phone. Tried rebooting watch while on charger etc. it still won’t connect.  Called the number for help. On hold forever. Finally spoke with someone but couldn’t hear half of conversation. So frustrated. Might just go back to old charge 2. 
I never could get my bank card to link up. The watch is a little confusing. I am not sure I am getting all notification on watch. Wishing I wouldn’t have purchased at this point. 

[Julia_G]

Hi, @Clfl , if you have only removed your Charge 4 from your phone’s Bluetooth settings (and not from the Fitbit app) that would be very good news!  If that is the case, you could follow the instructions to set up your Charge 4 as a replacement device: that can often solve this problem.

In your Fitbit app go to the account page (click on your photo icon top left). On the account page choose “Set up a device”. From the drop down list choose “Charge 4”

If you have not removed your Charge 4 (hopefully not!) you will get a message saying “There is already a Charge 4 on your account.  Would you like to replace it?” Say “yes” and follow the instructions from there.  If the Charge 4 re-sets up it will connect and force a sync.

Please note, you will not lose any data by doing this, so don’t worry!

Also, when you are doing this, please make sure your old Charge 2 is well out of range of your phone, as it is possible for the devices to interfere with each other during set up or sync.

I hope this helps!  Please post again if you continue to have issues.

[Smashling222]

Hi, I have done everything you have said above but for some reason my settings in my fitbit watch doesn't have a bluetooth option? Everytime I get so far into the queue to chat to someone online it loses connection and I'm getting extremely frustrated, I just want to send it back to be honest.

[SunsetRunner]

I'm experiencing the same issue.  It initially connected fine (lasted <24 hrs) but now it won't link. Between inability to stay linked and unable to track sleep data,  I'm extremely disappointed and regret upgrading to ther Charge 4.

[Horrie]

I have been having same issue for about a month. I did a live chat with Fitbit and they got me to do a manual reboot which I have to do on your Fitbit watch. Go to settings and scroll down to reboot. I had been rebooting by pressing the button on the side of the watch. I did this about 18 hours ago and so far have not lost pairing. Maybe give this a try. Good luck and if no success do a live chat. I found that very helpful 

[pheetbeet]

Oops, spoke too soon. It is found via bluetooth but the set up still completely fails. When it gets to the screen that asks which wrist I will wear it on, when I click next, it pops up an error message "This setting is not supported by your device." Which I guess makes sense, if wearing it and using it isn't supported. The app continues the intro screens in the background while the fitbit is permanently stuck at the "setup" screen. I was happy to get this fitbit because I don't have a lot of extra time, but this is counterproductive. I am going to return it because I don't have time to spend troubleshooting a device that doesn't work by default.

[pheetbeet]

I posted this in the wrong thread by accident but there is no option to edit or delete my post.

[Purplelamby]

I had tried so many things and this worked.  Thank you!!!