Charge 4 won’t connect to phone

[Jennmorris7211]

It has been connected for about a month then all of a sudden won’t connect or sync with my iPhone. It’s collects my data in the Charge 4 but no connection to phone. Also the clock is wrong. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jennmorris7211.

Thanks for the details shared in your post. I recommend doing the following:

1. Open the Fitbit app and tap your profile picture from the Today tab.
2. If you don't see any device paired, tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Time on your device should be corrected when you sync it. If you're experiencing any difficulties with pairing your tracker, please follow the troubleshooting instructions at Why can't I set up my Fitbit device?

If your tracker is still showing the wrong time after syncing, please try the additional troubleshooting steps here. 

I'll be around if you need further help.

[Jennmorris7211]

I tried all this. It now has the Fitbit logo with 001 on the screen. It will not let me use it.  

[LiliyaFitbit]

Thank you for your reply, @Jennmorris7211.

I appreciate your efforts and the additional details and would like to confirm if you've tried restarting your device: How do I restart my Fitbit device? 

Looking forward to hearing back from you.

[Jennmorris7211]

I did restart the device several times. Now that it just has the number
and buzzes, I cannot do anything.

[LiliyaFitbit]

Thank you for your reply, @Jennmorris7211.

I am sorry to hear the issue persists, thank you for your efforts. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

I'll be around if you have any questions.